Graham Sharp's Carpet Court

Sadly we would never use this local company again due to the terrible customer service.
We purchased a leather lounge less than 2 years ago after being told it was in stock and we would receive our order within 2 weeks. Three months later after numerous phone calls to the store and still no lounge it arrived on our doorstep unannounced one afternoon fortunately I was home to receive the goods. The delivery guys did not ask for us to sign for anything and we hadn't even paid the final payment of $2000. I thought we'd see how long it would take them to realise that they let goods out of their store without payment - it took a week. Being honest people we obviously paid the outstanding money, but it could have been a different outcome with different people.

Now almost 2 years later one of the recliners ended up with a broken cable so it was unuseable. My husband and I went to the store with our original receipt on a Sunday and we were told Brian would contact us the next day to advise us whether it was a warranty issue or we would have to pay for repairs. After no contact from Brian I phoned on the Thursday morning and left a message for Brian to call. I called again in the afternoon after no phone call from Brian. The response I received from him was terse, unfriendly and rude. Not wanting to speak with him again I emailed him the following Thursday to ask about the progress of our claim: This was his email response:

Hi,
Emailed company last week.Rang company today.Resent email today.Company is posting you a new cable direct. Brian

If that is the best customer service they can give they obviously do not deserve our patronage ever again maybe a phone call or an apology for the delay in responding would have been met with a more favourable rating from this disgruntled former customer.

Let's hope the replacement cable is coming along soon and we are able to rectify the problem ourselves. Very disappointed.

How refreshing to find a store that doesnt just try to sell you whatever furniture or carpets they want to move, they take the time to understand the setting, your usage etc. tooffer the best matched items.For someone with zero indoor decor knowledge like me their expertise is invaluable. Pauline has a great sense for what will work best in a particular setting, and work in with everything else around it. Full marks to Graham Sharps Carpet Court, I not only ended up with great quality carpet and furniture in my new house, I got some great advice on the way and all at a very reasonable price.