Creswick Woollen Mills

I purchased one of their products, alpaca booties, and after 3 months of wear the soles tore and came away from the boot. After contacting their customer relations they did everything but accuse me of misuse of the product, blaming me for the product failing. Citing narrow design, indoor use and time passed as possible reasons for the product failing. Their solution was to offer a discount on buying another pair.



I’m sorry but this is not good enough. You can’t honestly say that the life expectancy of these footwear is 3 months? A pair of socks last longer. Under Australian consumer affairs law I am entitled to a full refund for a faulty product. This company has such poor customer service that they think they are above this law.



I would not recommend buying anything else from this company.

I bought beautiful blankets, I got good advice from a friendly person who knows the product. I love that these products are mainly made in Australia.