Ideal Stairs and Handrails Pty Ltd

I would give him -10. His staff go out and sell and he never delivers.

Paid a deposit, no confirmation, chase chase , he gives a date. Never turns up, never emails, never calls. Even his salesman is fed up with the complaints they have to deal with because he doesn't do the job quoted or talk to customers. Run, just run everyone.

I had two sets of stairs installed by Ideal Stairs. They were very helpful from the start and prices were very reasonable.

I am close to completing a 7 month renovation where ideal stairs account for ~1% of my spend yet have accounted for ~95% aggravation, frustration, issues and shoddy/poor quality work with ZERO customer service.
Ideal stairs admit that they have good and not very good installers and not everyone can get the good ones. I got (I guess??) their worst installer who the company admits has a lot of problems yet they continue to use him and send him to peoples homes (rude, abusive, swears and wilfully damages property and does very shoddy work).
The bottom flight took 3 installations across more than 10 visits (spread across about a month as they show up well whenever!)
First installation of bottom flight was not code compliant (inconsistent riser heights)
On 2nd attempt, the installer (angry at having to remove his shoddy work?) took no care and smashed multiple holes in recently professionally finished plaster board. Screamed and swore throughout. The result was again inconsistent riser heights with the added bonus of the wrong species of timber on the risers different to the entire rest of the staircase. No follow up or quality checks by John the onus is 100% on the customer to check the compliance, the quality and then identify issues and then contact John about them. His response on multiple occasions was that he has a lot of jobs to manage so he cant be up to speed with all of them.
The 3rd installation was done by Greg the guy who normally just does the measure and quotes.
You cant say the company headed up by John has bad customer service its more that they simply dont have customer service (a completely foreign concept). Ive never received an apology or acknowledgement from John for the ordeal Ive gone through to get a staircase.
All said and done - the end result is pretty poor. There are varying gaps against the wall some are neat, some you could slot a ruler down. I will have to find a way to fix these myself.