Edinburgh Family Medical Centre Pty Ltd

Best family practice... would highly recommend to all who's willing for experience doctors, friendly staff, me and my family always got satisfaction results regarding any health issue.

Usually don’t mind my interactions with the doctors here (I usually only come for my birth control script so don’t require much engagement with the doctors - though the standard could be better now that it is no longer bulk billed).



However, I recently got charged for a long consult ($120) despite half of that consult being spent with the clinical labs at the back of the practice. And now clinical labs has charged me their own bill… Why? Well I wasn’t informed that my blood test would cost me $90… it was optional not mandatory for my university exchange and so I wouldn’t have followed through with getting the test had I known. This happened after I had mentioned that money was tight at the moment too! I could have saved $210 by seeing my University doctor instead!



Receptionist also seriously needs better customer service skills and training



After this interaction, I plan on moving to another practice.

Both Dr Sanjay and his wife have been very thorough with any assessments I have required. I have been struck with how they listen properly. Also bulk bill at certain times.

Dr Sanjay and his wife are the most caring Dr I have ever been with. I would highly recommend his practice. Yes you can go to a flash practice, but you will never get any better than these Doctors. No 2minutes and out you go. Very very caring people.

. Dr. Sanjay and Kavita are incredible. Not only has taken great care of my health, but also they are lovely to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient

BE AWARE of highly unqualified "professionals". As a reference you pay pretty much same as anywhere else ($5 cheaper)

I should be given ZERO stars but well...

- This medical centre as a first impression really took me to a developing country, really basic, not really hygienic, dark, old... I think you got an idea.

- There's a lack of training in customer service and types of payment for the reception staff (they didn't know what a particular insurance was and how didn't work, I tried to explain MULTIPLE times, but they're made me wait for a LONG time)

- Owner has not boundaries when it comes to money. After the reception staff made the payment the owner realised was stupid the situation was and took me to her office (notice she didn't say she was the owner, she just said "I am the doctor _name_") She apologize saying "your insurance is so good, always paying upfront, Australian insurance don't do that", then she proceeded to examine my knee and I noticed she didn't do it like a physiotherapist would (my appointment was to see a physio) so I asked her if she was the physio and SHE DID NOT ANSWER, instead she kept talking about my insurance, I asked again and she said the physio wasn't working, that I had to come back tomorrow and ladies and gentlemen... Did I just paid for a physiotherapist supplanted for a GP? I could see on her face she didn't expect me to realise that, but after a chat wee agreed to come back next day for a REAL PHYSIOTHERAPIST appointment and of course at no cost (right...)

So I went back, I had my appointment, the physio was young, no much experience but I had an average appointment, just as I said at the start; the place wasn't nice (esthetic, hygiene). Anyway, when I was leaving I got a phone call from reception telling me to go back and pay for the appointment. I kind of saw it coming, because they are just SO UNDER THE AVERAGE STANDARD.



So yeah people, AVOID THIS PLACE, I am sure there's plenty of good places around for an extra $5.