Lake Road Veterinary Clinic

I adopted 2 cats in August 24 and within a week one who had a sterilisation certificate issued on adoption was diagnosed as pregnant with 7 kittens.

The other was emaciated so I took him to another vet who diagnosed organ failure.

I buried him a fortnight later.

Such a distressing episode.

They are rude and aggressive and will not ferund me either adoption fees or vet consult fees to have the animals treated by a knowledgeable vet.

Disgusting business practices.

One to avoid at all cost.

My experience was horrendous. Extremely high prices - pressure to pay exorbitant fees up front - even before a diagnosis/treatment - refusal to give owners summary documentation/clinical notes to which they are legally entitled and other practices give freely and transparently. Refusal, in spite of numerous requests, to be able to speak to management to voice my concerns re treatment.

But most distressing was after spending many thousands of dollars came away with an extremely sick puppy that needed emergency treatment elsewhere to be saved.

Unfortunately, Lake Road vet has become too profit based. It used to be a lovely family orientated, caring business but now customers are just like numbers. Couldn't get straight answers about recent illnesses. Made a complaint and the complaint person couldn't even be bothered to contact me in return.

If you are looking for a Vet clinic that has a knowledgeable staff that does anything to ensure your pet is well looked after, Lake Road Veterinary Clinic is the place to go! Very friendly, professional, thorough, and trustworthy staff. I have been a client of Lake Road Vet for years and wouldn't go anywhere else.

If you are looking for a Vet clinic that has a knowledgeable staff that does anything to ensure your pet is well looked after, Lake Road Veterinary Clinic is the place to go! Very friendly, professional, thorough, and trustworthy staff. I have been a client of Lake Road Vet for years and wouldn't go anywhere else.

They seemed to care about my cat but as soon as she stayed over night they just tried to sting us for whatever they could and didnt seem to have my cats interest at heart only the money, we were informed she needed scans and tests done but failed to mentioned even with scans done it wouldn’t help her.

Only 24-hour hospital in the region. Take my calls all day and night.