Elcho Park Pet Hotel

We dropped off two adult pet greyhound girls at this facility on July, 27, 2020, where they were booked to stay for several weeks prior to catching a flight to Italy to join my husband and I, who, unfortunately, due to covid restrictions, were forced to fly out earlier. I was told my dog Gucci had ‘happy tail’ while there but that it was under control. However, when our girls arrived in Italy weeks later they were thin, nervous, had an obsession with cats which they’d never had before and, by far worst of all, Gucci’s so called happy tail was confirmed by two separate veterinary clinics to be a badly broken tail which had subsequently become severely infected due to being left untreated for so long, eventually resulting iin necrosis. When I contacted this facility tto inform them of this they told me I was lying and denied the tail was broken, and even went so far as to say that I was a bad pet owner and negligent for bringing our dogs to Italy.