Kenwick Tyre & Mechanical Services

I came in to get a tyre puncture repaired 3 months ago. All they did was put a plug in externally and charge me $30 for it. They did not remove the tyre from the rim to check the insides for side wall damage, and they did not put a plug and patch on from the inside, as per Australian industry safety standards. $30 for just an external plug, no inspection done. That was my first experience with tyre repair and I had not known better. Last week I went back to request that they do a proper job. Mitch (the boss) told me that they never do plugs and patches, it's only either/or. Then he tried to convince me that internal patches would peel off easily because they are only stuck on with glue. When I asked him about the industry standard mushroom patch (combined plug and patch), he told me that they are the MOST likely to fail. Then he tried to convince me that I would absolutely need to get a wheel balance done (which costs pretty coin) if I were to have the tyres removed from the rim for inspection. They seem to only be interested in profit margins.

They are not an official Bridgestone Tyre Centre, even though they have a huge signboard out the front purporting so. Neither are they a RAC-approved tyre service and repair centre, even though they claim so on their website.