Bridgestone Select Tyre & Auto

I wanted to share my unforgettable experience on December 27th. I had an appointment at 11 AM, for the installation of new tyres, but the experience was far from satisfactory. After a mere three-hour wait, I was informed that only three of the tyres I ordered were in stock. What a pleasant surprise! Given the holiday season, I was offered the option of OVATION tyres. With no other choice and an urgent need for tyres, I accepted. After another 1.5 hours, my car was finally ready. However, as I drove home, my car vibrated like a boat and made noise like a plane, refusing to go straight, despite having paid extra for wheel alignment. I returned on Saturday to address the issue and was told my alignment was I am quoting the exact words "WAY TOO OUT" due to a maybe new mechanic who had already received several complaints. They assured me it was fixed and promised to replace the tyres if the problem continued, for an additional fee, of course. The problem did continue, but since it was Saturday and they closed early, I took leave from work on Monday and called them. I was asked to come on Tuesday as new tyres were being ordered (again, at an extra cost for which I agreed). After another two-hour wait on Tuesday, they told me they had fixed my wheel alignment, but my car still wouldn't go straight. When I requested a mechanic to accompany me for a test drive, as I was willing to pay extra charges just wanted my car to be fixed, but I was asked to pay cash directly to the mechanic – a generous offer I declined and a novel approach to customer service. After much debate, the receptionist accompanied me and again CONFIRMED the issue. She asked me to return on this coming Saturday again when the so-called expert mechanic would be available. The highlight of my experience was the kind offer of a six-pack of beer as a bribe. It's not every day that a company goes above and beyond to ensure customer satisfaction in such a creative manner. In conclusion, I don't think I'll ever forget my time at Bridgestone Malaga. However, I believe I'll be taking my car this Saturday to Bob Jane or MyCar in the future, where I can pay extra to have my car fixed properly.

I wanted to share my unforgettable experience on December 27th. I had an appointment at 11 AM, for the installation of new tyres, but the experience was far from satisfactory. After a mere three-hour wait, I was informed that only three of the tyres I ordered were in stock. What a pleasant surprise!

Given the holiday season, I was offered the option of OVATION tyres. With no other choice and an urgent need for tyres, I accepted. After another 1.5 hours, my car was finally ready. However, as I drove home, my car vibrated like a boat and made noise like a plane, refusing to go straight, despite having paid extra for wheel alignment.

I returned on Saturday to address the issue and was told my alignment was I am quoting the exact words "WAY TOO OUT" due to a maybe new mechanic who had already received several complaints. They assured me it was fixed and promised to replace the tyres if the problem continued, for an additional fee, of course.

The problem did continue, but since it was Saturday and they closed early, I took leave from work on Monday and called them. I was asked to come on Tuesday as new tyres were being ordered (again, at an extra cost for which I agreed). After another two-hour wait on Tuesday, they told me they had fixed my wheel alignment, but my car still wouldn't go straight. When I requested a mechanic to accompany me for a test drive, as I was willing to pay extra charges just wanted my car to be fixed, but I was asked to pay cash directly to the mechanic – a generous offer I declined and a novel approach to customer service.

After much debate, the receptionist accompanied me and again CONFIRMED the issue. She asked me to return on this coming Saturday again when the so-called expert mechanic would be available. The highlight of my experience was the kind offer of a six-pack of beer as a bribe. It's not every day that a company goes above and beyond to ensure customer satisfaction in such a creative manner.

In conclusion, I don't think I'll ever forget my time at Bridgestone Malaga. However, I believe I'll be taking my car this Saturday to Bob Jane or MyCar in the future, where I can pay extra to have my car fixed properly.

Subject-

Regarding poor Customer service and froudery behaviour at 1/3 carson rd malaga 6090 wa Bridgestone



Hi there,



I am writing to you regarding poor and froudery behaviour at Bridgestone Malaga one of their servicemen. My car had an issue with the front passenger side tyre and I replaced it with the spare tyre for a temporary purpose. Meanwhile, my wife inadvertently went over there to change the front passenger tire and the guy named ____ didn't check that the tire wasn't the one he left at home.



I can imagine with a busy schedule that he could make this stupid mistake but on top of that, he cheated by replacing the front passenger tyre with the rear and taking over the rear tyre in his own possession and then putting on front passenger side brand new Bridgestone tyre from his shop. When my wife came back home and she told me that she changed the tyre and then we discussed the defective tyre at home. After that, I called them and attended their place in person to rectify the issue but the person tried to make me fool either by saying that they always got the tyre pickup on Wednesday and that day was Tuesday when I was standing at their premises. Moreover, the work done for tyre was on last Thursday so their tyre pickup schedule was about to come on the next day.



He did not admit that he made this mistake rather he did not care about any customer service or work ethics. So I have already complained to Bridgestone about that. Fraudsters like this will surely bring the name of Bridgestone down one day. So don't go to them, especially in Malaga.

Stopped by Bridgestone Select Malaga this evening and spotted Allan straight away. All I wanted was some advice about an engine light. He looked busy and tired yet didnt take him 2 seconds to think twice. He said he will have one of his mechanic take a look at it straight away.
The problem wasnt fixed but I drove away happy. Thankyou Allan this is what good customer service is all about.

I recommend anyone to take their vehicle here. Professional service, excellent advice and recommendations from Jeff the mechanic. Job is done promptly and quality parts are used. I am pleased I decided to take my vehicle here as it is close by and the amount of problems they picked up did not match the last service of 'things the car needs".
The company also works around both school and work hours.
I also dropped my car off at 8:30 am and had a call by 9:30 - 10am to tell me what the car needed and the prices I would be up for.
Well done select I will be bringing both my vehicles to you from now on. A+