Hearns Hobbies

My items from them always arrive safely and neatly packaged. Great Hearns hobbies 👍

My grandfather used to bring me around the store a lot when we still lived close by, so I went in when I was in the city and the shop was still as great as I remembered it to be. Staff was great! Bought a few items for nostalgia’s sake and they’re great!

I always buy my locos from their online shop and it’s been great so far! I’ve never had any issues with their products.

Really bad service, disinterested and little to no knowledge of products.

Bought a item from their website that was in stock, got warm and fuzzy emails saying how good it was to have me as a customer, a few days later get a text message to call them as item was out of stock even though it showed as in stock, called them and they tried to find an item to substitute but nothing I wanted was in stock, asked for a refund but 1 week later no refund has been issued, no answer to email asking when I will receive it, once I have my refund I will not shop there again.

1 purchased a number of items online - all of which were showing as in stock.



The post has been slow in general due to covid so after a week of waiting i contacted them to find out the status.



its turned out that my order has not even been processed as yet.



Why? Because ONE of the items is out of stock.



You would think that the logical thing to do would be to offer the customer the option to receive the balance of the order and disregard the one item that is not in stock.



No, Hearn's solution is to just do nothing - no communications at all with the customer - just leave it all on the shelf until the missing item eventually comes in - when? They're not sure. Oh, they say they tried to call me once, but i didnt answer - problem solved I guess?



You couldn't make this up.



Next was the process of trying to get a refund.



No response to emails or via their support channel on Facebook.



No response to a Paypal dispute that i filed.



In a last ditched effort to resolve the issue i have filed a complaint with consumer affairs.



Honestly, a shop like this is supposed to be associated with a relaxing hobby that is a break from the pressures of the real world, but instead, i spend my time chasing Hearn's inept staff and still getting nowhere.



What a shame such an iconic store has been reduced to this.