Mill Park Best Western Motel

Booked the room at 1030 on same night as staying. Arrived to find reception closes at 10pm. Guest had managers number who's name was Phill, he came down sorted it out. Legend.



I Watched Tv for an hour on low volume and went to sleep. Was woken by a knock at the door at 1030am. When i opened the door, the blonde cleaning lady

looked me up n down (im tall with tatts and dreadlocks)



What should of been said - Excuse me sir its past checkout time, are you booking for another night, if not can you please checkout as we need to clean the room.



What was said -

"Can we inspect the room please" (tone of voice was VERY absent of please if ya get my drift)



"I said who are you?"



"Its past checkout time we need to clean the room"



I Said id slept in and would be out in 5.

No thank you or anything just turned and walked away.



Felt very judged and unvalued and angry.

Tried to talk to the girl at the front desk, she said there were complaints from both rooms on either side about the tv being to loud.



I said the walls need insulation then and suggested she turn the tv on and see what volume it was on.



She said, no you should of watched the TV on mute!!!!



Called her entitled to which she replied, "im the owners daughter what do you expect!



Flabbergasted is a word.

Never been treated like that at any hotel ive stayed in.



Blonds name was Terry. Owners daughter wouldnt tell me her name. Absolutly pathetic. Will never stay again. Only good thing about the entire experience was Phill.

Do not stay here owners rude arrogant after small misunderstanding with booking. They did not reason just yelled and argued horrible service.
Cleaners do a great job though.