LV Carpet Cleaning

you first did our carpets cup weekend 4th november and after 3 days when it was dry marks were still there & also purple marks in middle of lounge from where you machine leaked.You then returned after we called on the 19th november with what you called a browning solution and did them again and it bleached my carpet into stripes and left orange stains from the solution which i later find out is hydrogen peroxide.We tried to contact you over the next 2 weeks and you rang us back & said your phone had died and said you would be here on the 12th december to have a look.You took photos lots of them & said you would talk to your trainer & get back to us.You then returned on December 18th and said you could fix and that your trainer had said to use the solution at half strength which after drying has left stripes the opposit way from before,that day you said you take pride in your work and you would personally come back on Friday the 20th December but you never turned up,so disappointed Barry you said you would fix this.Now we find you have blocked both of our mobile numbers which tells me you dont care that you have wrecked our carpet.