Mosman Avenue Road Newsagency

I have been going into this shop for years and enjoy the products, services and chats. Helpful in explaining Powerball and lotto too.

The woman who runs this place is a total nightmare. She sold me two multi1 cards for $46/each plus charges, claiming that they could be used on the ferry. She knew we were catching the ferry because we discussed it and she came out when we were waiting at the bus-stop for the ferry and we discussed it again. The cards cannot be used on the ferry - she was either too ignorant to figure this out, or simply dishonest. But when I tried to complain the following day, she threatened to throw me out of her shop and said I was wrong and someone who always complained! When I refused to leave, she called the NSW transport government authority on the speakerphone to check, and I was correct, and she was completely wrong. Of course no apology, and no refund. The credit card company are now investigating the payment as a disputed payment. Obviously I will never set foot in this shop again, but I think this woman is trouble, and has a really bad attitude to customer service. Avoid the shop, even if you have to climb the hill to do so. The only reason for one star is because this review forces you to give a star - the real rating is negative!