Kitchen Connection - Mt Gravatt

Contracts that leave you at risk of losing money if you pull out even because they aren’t doing a good job. I was lied to about features in my kitchen being in my contract. Now they’re offing to let me pay extra for what was supposed to be in the price.



Terrible communication between the company and myself. Even worse communication between the company itself. I was constantly getting calls for the next measurement, which is a progress payment despite telling them I needed information and to have contact with the bloke running the job.



You’ll have to pay every dollar before job completion leaving you with no leverage when you don’t get what you’ve asked for and been told what was in your contract.



Raw unfinished surfaces are what they do! I have multiple areas in my kitchen that are uncovered raw laminate.



I’m regretting not looking at other reviews before I signed the contract. Which they do predatory sales of designing your kitchen, showing it to you then saying you can either sign the contract or they leave and delete your design.



The edit:

So I’ve had Kitchen connection come out to inspect the job after countless emails. They took the meeting with myself and a witness. They inspected the job, stated that they would fix the problems. This list includes poorly hung doors, damaged draw, damaged pantry, incorrectly sized stone benches, gaps in kitchen, damage to laminate.



Their solution includes : silicone large holes, cover not replace damage, not actually fix stone bench's but move them a little. Then gaslight me about saying they would fix the stone bench tops saying it was never said. (That was done with a witness present and an email trail to prove it) my stone benches were left with a powder I can only assume is silica dust. They said it would settle in a couple of hours. Not worried about the health and safety implications of a fine powder blowing around in a house with a small child. It did not settle in a couple of hours. I’ve multiple videos to prove that. (I’m thankful the stone bench installers took it seriously and came and cleaned the issue) I was then told if I took my bad review down they would look at installing the sliding draws in my pantry (ones I was told by the designer were in my contract at the quoted price). At this stage I’ve made several complaints including the q.b.c.c. (if you’re in Queensland) and the next step is legal action.



If you look at the reviews like mine you’re going to see heaps of similar ones. I’m putting this up in the hope that it saves people from going through this pain and heartache.



Long story (not so) short, don’t use them. It hasn’t been easy, it hasn’t been seamless (as they advertised), it’s been frustrating and I’ve never had so many issues with a company.



Don’t get burned, go elsewhere.