Minuteman Press

I would like to ask MINUTEMAN PRESS some questions to answer - Yes or No



Let's call this a Customer Satisfaction Survey.



You are the customer and I am the company who is at fault.



1. Would you be happy if I as a company didn't offer an immediate resolution for an acknowledged and confirmed error on my company's behalf?



2. Would you be happy if I stated I would reprint ONLY if you (the customer) payed half the costs?



3. Would you be happy if you have travelled over 2 hours away for work (to sell these prints) paid over 2k in accommodation to find your cards are all wrong?



4. Would you be happy if you had to travel over 2 hours each way to collect the correct cards when you were not at fault because I (the company) will not offer express post or a courier to deliver you these due to the inconvenience I have caused?



5. Would you be happy if you came to collect the NEW prints and they were the exact same being incorrect once, AGAIN?



6. Would you be happy if you have lost a total 8 days of work & income?



7. Would you be happy if you lost nearly 2k in accommodation costs due to this?



8. Would you be happy if I attempted to put the blame on you multiple times after 2 of my employees confirmed the error was at our end?



9. Would you be happy if our company did not take ownership, responsibility, we not sincere nor empathetic & did not apologise at all for everything that's occurred?



10. Would you be happy if you were to come back as a customer only for us to increase our prices by $90 to you as a customer to make back what I've lost as a company?



What would you rate Customer Satisfaction?