Wholesale Appliance Supplies

I was explicitly told over the phone that I could return a part if it didn’t fix my issue. When I returned it as instructed, staff flat-out refused, saying, “I don’t care what you were told on the phone, we’re not taking it.” If you value your rights as a consumer, avoid at all costs.

Wholesale Appliance Supplies in Nerang really needs to lift its game in delivering customer service and after sales support. I was particularly displeased when I made a request and it was not met, and when I called the customer service team on the phone to complain they hung up on me. Their failure to resolve my matter resulted in Electrolux having to step in and resolve the matter for them. The bottom line is you always have to pay for really terrible service at Wholesale Appliance Supplies. I asked for a written apology a couple of weeks ago and never got it even though Electrolux told Wholesale Appliance Services to do it. They don't even listen to the manufacturer, so how could they possibly listen to the customer?