Newcastle Taxis

If i could give no stars i would ,using ai,hopeless driver never turned up .Dont bother

I was just charged $73 to travel 9.6km. Absolute thief's. Will be downloading uber tomorrow.

Hopeless - waited outside 30 mins for my booked cab. Missed appointment I had. Rang these guys back to be told a driver was there 20 minutes earlier. You are a shonky ride if what you say is true. I will never book with these idiots again. Not happy Jan!!

I am trying to get a quote to take my elderly Father to Newcastle airport from Anna Bay call the Cab phone number and it rejects your call because you are out of area ! call the Sydney Phone number as listed and get a call center in Melbourne who can't help they said try the web site to get a quote it gives me a price that ranges from $48 ~ $75 have now sent an email request::::: what a way to run a business ????

I prebooked these guys to pick myself and my family up from Newcastle airport to take us to Maitland. I requested two carseats which wasnt a problem and was quoted between $90-$110 . We were running 30 minutes late because of a delay so when we got there our taxi wasnt. We did get it after waiting about 15 minutes but there was only one carseat. The driver said we wouldn't get a taxi with two car seats coz most only carry one even though i had booked them ahead. Our 10 month old had to sit on his dads lap while the 7 month old went in the carseat. Once we started driving our driver said because we were heading to maitland it was out of his jurisdiction so he had to charge extra for how long it took us. We were charged $150. $50 more than we got quoted. On top of that the taxi itself was in rough shape with ripped seats which had me sitting on exposed bolts. Never travelling with these guys again. Apparently they were Newcastle Taxis which have now been taken over by 13cabs. Clearly they dont communicate very well!

Absolute rubbish firm. I booked a cab 11 hours in afvance online and gave my crefit card details to pick up my teenage dtr late at night from the rail station.

When i rang them to double check everything they daid "we cannit guarantee the booking" i asked what was the point if booking in advance then? No andwer! I explained that a young girl on her own eould be wsiting they still said that it depended if a driver was available at that time- what sort of half baked taxi service is this? What if i had a plane to catch? I cancelled my booking and will never use them again! Appalling service!!!!

Dreadful Experience
I ordered a cab at 5.30pm to pick me and my daughter up from Fassifern Station at 7.20pm and on arriving tonight, no cab. I call the company to be told there were none in the area. When I questioned this and the fact I was standing alone with my 14 yr old daughter at the station the woman on the phone told me I was very rude and wouldn't let her explain and hung up!! How amazing is this. Some professional customer service training and contact re no car being available would be the least this company could do. Totally Amazing. Never Again.

Ridiculously shocking customer service. I write this while in their taxi! The occasional driver is fine but the other drivers and most of the phone staff need a training or re-training course, to learn customer service and public relations. There's a way of presenting yourselves to others, it is not through arrogance, rudeness and over-charging customers.

Equality for ALL persons should be a must, including the elderly, disabled and foreigners. As for the office choosing where you'll be picked up, they should be paying for the extra fees. I'm sick of being ripped off every time.