Col Crawford Lifestyle Cars Narrabeen

Professional experience all round. Staff are very understanding and knowledgeable.

he Have No Regard For Customers Or Consumer Law

We purchased a Land Rover Discovery Sport from Col Crawford for $35,000 in November 2021. We were assured by the sales person that, despite the car's lack of a service history, it had been looked over by their mechanic and was in good condition.



In December we started having issues with the car. The primary issues was it began to shake uncontrollably at speeds of 60km/hr and whenever we accelerated, thus making the car undriveable. We got it looked at by a mechanic and he identified a series of costly issues with the vehicle. Also, the car's windshield leaked and the rear door leaked profusely. In addition, the car was missing a speaker in one of the door and another speaker had a cracked cone. This last issue was especially troubling as the stereo had been adjusted so we wouldn't notice the issues with it.



After trying for a few days to call and get a hold of the appropriate person to raise our issues with (the car was still covered by the dealership under consumer law), we were told to email the sales person who sold us the vehicle.



We did this and were told by the sales person to take the car to the Land Rover dealership here in the Hunter to have it looked at and this would be done at Col Crawford's expense. We had to take a day off from work in order to do this and we had to cover the $594 cost of the inspection only to be given a report of the costly things that were wrong.



We sent the report from Land Rover to the sales person who then responded telling us we had to contact the service manager. We emailed the service manager letting him know the issues and that we would not be able to drive the car back to Sydney. He responded asking us to drive the car to Sydney. We had this exchange three times before he read the email all the way through and understood we could not drive the car to Sydney. He then asked us to "leave it with him".



A few days later the service manager then said there was nothing he could do and to contact the person who sold us the car.



We then asked if that meant we could just get the car fixed at the local Land Rover dealership and send Col Crawford the bill in order to be refunded for the repairs as well as the additional cost of having the car looked out at in the first place.



We received no reply.



We then followed up with an email asking what was going on. We received no reply.



After seeking advice from Fair Trading, we then followed up with an email stating Col Crawford had a week to find a suitable resolution to this matter or we would go to Fair Trading. We received no reply



Prior to the week-long deadline, we emailed Col Crawford's reception asking for assistance and we received no reply.



We will be launching our official complaint with Fair Trading today, but we also wanted to leave this review so customers know what they are getting into with this business. They offer poor customer service and a complete lack of client care with no regard for consumer law.



This entire circus has been extremely time consuming and showcases Col Crawford's flagrant disregard for their customers and an intense disrespect of our time.



We advise all customer to avoid this dealership like the plague.

We purchased a Land Rover Discovery Sport from Col Crawford for $35,000 in November 2021. We were assured by the sales person that, despite the car's lack of a service history, it had been looked over by their mechanic and was in good condition.



In December we started having issues with the car. The primary issues was it began to shake uncontrollably at speeds of 60km/hr and whenever we accelerated, thus making the car undriveable. We got it looked at by a mechanic and he identified a series of costly issues with the vehicle. Also, the car's windshield leaked and the rear door leaked profusely. In addition, the car was missing a speaker in one of the door and another speaker had a cracked cone. This last issue was especially troubling as the stereo had been adjusted so we wouldn't notice the issues with it.



After trying for a few days to call and get a hold of the appropriate person to raise our issues with (the car was still covered by the dealership under consumer law), we were told to email the sales person who sold us the vehicle.



We did this and were told by the sales person to take the car to the Land Rover dealership here in the Hunter to have it looked at and this would be done at Col Crawford's expense. We had to take a day off from work in order to do this and we had to cover the $594 cost of the inspection only to be given a report of the costly things that were wrong.



We sent the report from Land Rover to the sales person who then responded telling us we had to contact the service manager. We emailed the service manager letting him know the issues and that we would not be able to drive the car back to Sydney. He responded asking us to drive the car to Sydney. We had this exchange three times before he read the email all the way through and understood we could not drive the car to Sydney. He then asked us to "leave it with him".



A few days later the service manager then said there was nothing he could do and to contact the person who sold us the car.



We then asked if that meant we could just get the car fixed at the local Land Rover dealership and send Col Crawford the bill in order to be refunded for the repairs as well as the additional cost of having the car looked out at in the first place.



We received no reply.



We then followed up with an email asking what was going on. We received no reply.



After seeking advice from Fair Trading, we then followed up with an email stating Col Crawford had a week to find a suitable resolution to this matter or we would go to Fair Trading. We received no reply



Prior to the week-long deadline, we emailed Col Crawford's reception asking for assistance and we received no reply.



We will be launching our official complaint with Fair Trading today, but we also wanted to leave this review so customers know what they are getting into with this business. They offer poor customer service and a complete lack of client care with no regard for consumer law.



This entire circus has been extremely time consuming and showcases Col Crawford's flagrant disregard for their customers and an intense disrespect of our time.



We advise all customer to avoid this dealership like the plague.