Kosmic Sound

They shipped me a USED Yamaha CG-TA - BUT I requested and paid their online price for a NEW guitar. Plus, they shipped the USED Yamaha Classical TransAcoustic Guitar to me in a competitors guitar box from - IBANEZ. Bad also is that they must have thought I was dumb and stupid because not even the warranty, instruction pamphlet, or truss allen key was included. Also, the Yamaha guitar already had the batteries loaded and there were noticeable finger wear marks on the fretboard, plus lots of dust under the strings near the saddle/bridge area. If that wasn't enough, I contacted Dale Cleves Music & Kosmic about their mistake and I got back an insulting message that said "you enjoyed a savings of $*** by purchasing it for $***.” Like as if I was wrong for complaining. I will never trust or do business with Kosmic Sound and Dale Cleves Music Pty Ltd.

Kosmic Sound willfully engage in misleading and deceiving customers.

Went in to buy a snare stand. They advertise as "the LOWEST prices" but wouldnt price match 3 other stores that had the same item in stock 20% cheaper. Took over 10 minutes as they explained if they price matched they would only be making "13%" on it. I understand businesses need to cover overheads but in the meantime i am looking at dropping 5k on a Ludwig kit and wont be doing it there knowing they werent very interested in my business.

These guys are a joke, got sent the wrong item, fine I am human so is everyone else, but I get this repsonse that the manager who does online ordering was away "till tomorrow", almost 2 weeks later still no response
I have spent aroound 12K in 1 year on my studio, expect to spend around another 8K next year, Kosmic will not see 1 cent

Great store, Kerry from guitars is really helpful and friendly, they price matched for me to make sure i got the best price, i highly recommend 10/10