Perth Focus on Flooring

Hi Gordon our job has been finished its awesome, the installer was the best,we will definitely recommend Focus on Flooring to our friends

Huge gaps appeared in my floor and trimming has fallen off.

Despite the 5 star reviews we unfortunately had a bad experience using this company for our floors, hence the big review. The reason I'm giving 2 stars and not 1 is because the floors appear to be good quality, the price was decent and I believe that Ozden from the store tried his best to give us good customer service. However he is so busy there that communication wasn't great and the installation process was a complete joke and caused us a lot of stress.



Firstly be aware that you pay upfront, so if you aren't happy with the work your money is gone.

We booked our floor installation date months in advance, had the tiles and carpet booked for removal the day before, and then 4 days prior to our booking I got a TEXT from the installer Paul that he would be "a few days late" due to covid lock down. No phone call, no discussion on what day would work for me, no sincere apology. Ended up going in on the Thursday, thankfully I had work off but was left on my own as husband is FIFO.



Paul did the floors (which do look good thankfully) and screeded the laundry (which is really uneven when you enter the laundry), put the original drain back in which sits above the floor level now so won't drain properly. I was then under the impression he would do the skirting boards, was told he wasn't assigned to it and a carpenter was, called Ozden to ask where he was, was called back and told he had "double booked" himself so skirting wouldn't be installed for another 10 days. So then had to leave the furniture out of house as couldn't be against walls.



When the day came, it was Paul who installed them anyway! And he was late on the first day as went overtime on another job. Clearly terrible management and organisation. The skirting boards took another 3 days to install (not including painting and caulking which I did) and the joins and cutting on the edges were not done well. Also glue was left on the laundry planks and Paul helped himself to milk in the fridge for tea each day. Not sure if this is normal?



Also waited another 10 days for him to drop off an edge for laundry, was told he would drop off on multiple different days when I was chasing him and was continuously pushed back. Also not told how to actually attach the edge there when we do that ourselves.



I'm really not someone who posts bad reviews but hopefully their management will look at this and others won't have to have the same issues. Good floors to buy from but I wouldn't use them to install.

14 minutes ago



Despite

Despite the 5 star reviews we unfortunately had a bad experience using this company for our floors, hence the big review. The reason I'm giving 2 stars and not 1 is because the floors appear to be good quality, the price was decent and I believe that Ozden from the store tried his best to give us good customer service. However he is so busy there that communication wasn't great and the installation process was a complete joke and caused us a lot of stress.



Firstly be aware that you pay upfront, so if you aren't happy with the work your money is gone.

We booked our floor installation date months in advance, had the tiles and carpet booked for removal the day before, and then 4 days prior to our booking I got a TEXT from the installer Paul that he would be "a few days late" due to covid lock down. No phone call, no discussion on what day would work for me, no sincere apology. Ended up going in on the Thursday, thankfully I had work off but was left on my own as husband is FIFO.



Paul did the floors (which do look good thankfully) and screeded the laundry (which is really uneven when you enter the laundry), put the original drain back in which sits above the floor level now so won't drain properly. I was then under the impression he would do the skirting boards, was told he wasn't assigned to it and a carpenter was, called Ozden to ask where he was, was called back and told he had "double booked" himself so skirting wouldn't be installed for another 10 days. So then had to leave the furniture out of house as couldn't be against walls.



When the day came, it was Paul who installed them anyway! And he was late on the first day as went overtime on another job. Clearly terrible management and organisation. The skirting boards took another 3 days to install (not including painting and caulking which I did) and the joins and cutting on the edges were not done well. Also glue was left on the laundry planks and Paul helped himself to milk in the fridge for tea each day. Not sure if this is normal?



Also waited another 10 days for him to drop off an edge for laundry, was told he would drop off on multiple different days when I was chasing him and was continuously pushed back. Also not told how to actually attach the edge there when we do that ourselves.



I'm really not someone who posts bad reviews but hopefully their management will look at this and others won't have to have the same issues. Good floors to buy from but I wouldn't use them to install.

Amazing work. Great quality couldn't of asked for a getter job or service. Highly recommended!

Hi Gordon and everyone at Perth Focus on Flooring, now everything is finished, my floor looks just wonderful and the layer were just the best. five stars Therese

Hello Gordon whole job looks amazing really pleased my installer was just the best. I have recommended a friend to see you, Thanks for everything.

Job looks fantastic both the Timber and the Carpet,the layers were terrific in every way, great service from the shop. I was so impressed I recommended my daughter to deal with Perth Focus on Flooring

Awesome, so many options, Ozden was so generous with advice and time. Thank you so much.

I had to comment on the way both off the units turned out both look stunning. once more Really great job guys.