JB Hi-Fi

Visit JB HI FI Westfield Parramatta two days ago, served by Nana, she offer me a very dishonest service.

Just wanted to thank the young man by the name of Marcus at the Parramatta store JB HI . FI

I needed to get a quote on a vacuum cleaner as I work in age care

and my client needed a vacuum cleaner

So there was not a sale today, but just a quote to be able to buy the vacuum cleaner

Marcus was the young man who served me , even though he wasn’t from the vacuum department .

He didn’t tell me to see someone else and have me waiting for someone to come to that department.

He done some searching to see what was the best vacuum cleaner for the price I can spend

Then he kindly emailed to quote for me

Love the positive attitude he had, even though he doesn’t work in that department

And the friendly sales service

disposing sales and management by the store manager on duty on 06/07/21 around 11am. Inspite of having written email communicating and accepting the deal.

Best management solution store manager came up with is to blame the sales man and walk away from the customer, without trying to know what went wrong , where it went wrong how can it be fixed, naa just walk Away… 3 slow claps for bad management and bad customer service



And thanks for wasting my 2 hrs.