Penrith Bridal Centre

This business is the worse I have ever been to. The staff are rude, especially the owner Melinda. She is pushy and self righteous. She doesn't care about her customers and just wants to take their money. I went for an appointment and was hurried along and pushed into buying a dress I don't like. I ended up buying another dress elsewhere that is a lot better for half the price. Read the other reviews. They will go out of business with this very poor, ruthless attitude of not looking after their customers.

The store ordered my wedding dress three sizes too big, without consulting with me, and then charged lots of money (initially quoted $900) for necessary alterations. They refused to tell me what size dress they ordered after we queried the large size and the numerous alterations that seem needed from the large size.

I managed to get the alterations fee reduced after expressing unfairness and distress at the situation, however they went back on their word of reducing the alterations fee an additional $100.

It was a really uncomfortable and distressing experience and I definitely won't be recommending anyone attend the store. I was so uncomfortable that I wouldn't attend the store alone and got significant anxiety going in.

I can see online that they have responded aggressively to other people's reviews (who appear to have had similar experiences) so I am anticipating an upset email or response which speaks to the character of the store.

Terrible service with rude staff!!! I’d never recommend anyone to go here.

I had a bad experience there, I was told numerous things that were then corrected by others at your stall, I was told one thing then 3 months later told another thing. At the time, the RRP was higher than others, and my overall experience with the staff made me feel bad. I suggested dying the dress and the staff on the day made me feel like an idiot for doing that. I mentioned the mother of the bride dresses and the staff essentially said that's not a thing anymore, and my mum was so sad over that, a simple we don't stock those kinds of dresses would've been nice. I was crying over this last night and i thought that was the simplest thing to write as a review was the price, then i emailed them asking about a price on my receipt, melinda replied saying it was for custom length and that was explained at purchase...

this wasn't explained at purchase and i fund the note saying that it was for alterations later that day, so again being told the wrong information.

in her reply She mentioned that she was disappointed in the review i left and that it was damaging to her business"



Her email "I’m also upset with the one star review you just left us. Every store has sales at different times and surely this doesn’t warrant a review to be left that is damaging to our business? " out of no where



Because i wanted to explain i sent her the above cmpaint and included this "It has nothing to do with sales the price at the time was 400 more then 5 other stores. I was okay with that because It was my first time shopping and I didn't realise the price. But I thought mentioning only that and not all my complaints was better especially for cost cautious brides. But now I'm even more cornered that you mentioned it to me. I found out the week after un 2020 I put my deposit down that I over paid it has nothing to do with sales. I've come numerous times since and a bad experience everytime almost. I limited my review to price so I didn't list every bad experience.



I am very concerned about my alterations now. If removing my review makes you happy I will but I don't want you to not do my alterations properly because of my review. "



Which was a genuine concern considering so many reviews fault there alterations team and they were being very rude.



Given i was worried they would take my money that i had paid or my alterations and either not do my alterations or do it bad on purpose i sent this.



"Hello Melinda

Is it possible to have my 350 I prepaid for alterations back? That way you won't have to deal with me as it's clear your angry and I won't have to worry about it being done wrong because of my review?"



Keeping in mind she mentioned my review first, when i was asking questions about my receipt.



i replied to HER question trying to do the right thing and got this reply "joanne

I’m dealing with a more pressing covid issues at the moment I’m sorry.

I’ll discuss this request with the directors and advise you of the outcome next week. No we are not angry with you. Disappointed with how you feel you’ve been treated, yes. We feel we have gone above & beyond for you so we are upset yo know you feel otherwise. All we have ever strived for is your happiness and we don’t want you to feel pressured to ‘deal’ with us if you’re uncomfortable to do so. "



i didn't get a greeting in the email, i had my words changed so now it says "im dealing with her '' when that was not what my email said.

I literally replied to her question and got told she had more pressing issues, and she tried to manipulate me into feeling bad.



Honestly ridiculous and i hope other brides don't have to go through this. They have wrecked my experience and all this drama that they asked has caused my health issues to flare up in the last 24 hours.



horrid, horrible and please bewear.



I intend to make more reviews on this and most on multiple platforms regarding the money I paid for my alterations, I paid $350, I have a n

Connie and her mother were so lovely the first time I went to the store. Giving me compliments about how good I looked in the dress, recommending me places to get my nails done, dress shops for my mum to find her dress, asking questions about my ceremony and reception etc.



Connie was lovely the second time I went to commit to buying the dress.



After they got my money Connie was nothing but rude, sour and sarcastic and I didn’t see her mother again until my final time at the store. Which her mother was still lovely!



Every time I called or came into the store Connie was so short, like I was an inconvenience to her. I noticed her interactions with other customers in store to be very rude as well. She looked so unhappy, like she hates being in the shop.



During Covid lockdown in 2020 I had to come and collect my dress. I told my Mum in the car I didn’t want to try on the dress as I had put on around 15kgs since we ordered it, there was no way it was fitting! I just wanted to check it was all good and leave. When we arrived I told Connie politely I didn’t want to try the dress on, she said oh it’s so beautiful and it’s hanging in the change room. She kept trying to get me to try it on even though I was visibly upset and beginning to cry. My mum chimed in and said to Connie she’s just upset because she’s had to cancel her wedding. Connie ignored my mum and said to me so when’s the wedding now? In a rude tone. I said 2021, she said to my mum and I rudely so it’s not cancelled just postponed. She was so insensitive.



I had multiple occasions where I needed to get my dress altered, ended up costing me $1000. Connie wouldn’t even say hello or welcome us when she came to the door, she would just say checkin and hold out sanitiser to myself and my parents hands. Oh and also tell us not to stand on the rectangle of carpet as you enter the door with our shoes, you would assume being at the entry it was a doormat? No just some decorative carpet I guess.



I feel so ripped off paying $1000 for alterations I feel as thought I could’ve gotten it cheaper. I can’t fault the seamstress though she was so lovely and nice and did do a good job!



The seamstress would welcome me and say hello, how are you. Whereas Connie wouldn’t say anything of the sort.



After my first fitting with the seamstress Connie left us sitting in the showroom after my fitting had ended and I was dressed again. My parents and I then put our shoes on, metres from her. Connie didn’t say a word. I said to my parents let’s leave then, they have all my details and measurements, Connie then called after us, for payment and money of course.



I said oh we were waiting in the showroom and you didn’t say anything to us and so I thought we were done. She goes oh no I thought you were still in the showroom, even though we were right near her putting our shoes on!



One of the other assistants let us out and apologised for Connie leaving us in the showroom, which she didn’t need to apologise for.



At the next fitting with the seamstress Connie couldn’t even be bothered to walk from behind the counter to say I’ll serve you at the counter now, she called my name from the counter around the corner.



At the final fitting, Connie’s mum greeted us at the door, she was so lovely and pleasant. Connie barley acknowledged us.



At the end Connie said with a dead pan face, no expression or smile “all the best”.



Thank goodness I am done with Penrith Bridal Centre and I never have to return there again!

Purchased Wedding Dress for $2990 they insisted on using their alterations lady and I went ahead and had $770 of alterations to Wedding Dress including shortening hem. When I picked up Dress I advised the dress was not right as the hem underneath could be seen. I was told I was incorrect and that it was hemmed perfectly. I trusted the team as they were the 'professionals'. I received 229 full length photos from these photos the inner hem was visible in 215 photos or 93%.

The dress was not at an adequate standard, it was defected and didn't look acceptable. They confirmed the hem was longer than the outer lay and my bridesmaids should have pulled it to the sides, very helpful being told after the wedding. They refunded the hem $350. To me this is unacceptable. They also advised I should lose the weight and redo my photos.

I wanted to write to say what a lovely experience I had at Penrith bridal last month. I was surprised to find such a gorgeous store in Penrith, I didn’t even know they were there, but my girlfriend told me about it and their selection of gowns are huge, I felt they were nicer than a lot of the gowns I tried on in parramatta too to be honest. I loved the exclusivity of it being appointment only as I felt special and my mum enjoyed being made a fuss of too. I found ‘the one’ a Delanquez gown, which Melinda chose for me, it was like she just knew instinctively what I would love from all of our chatting about my day even though it isn’t like any of the pictures I brought in! It’s totally different and I can’t stop thinking about it. The ordering process was easy, long lay-bys terms and the cooling off period made me feel less pressured as well. Last week she even organised a fabric swatch for me to use for shoes suits bridesmaids flowers etc. you leave here feeling like they genuinely care about you and your day. It’s nice to have bought from a family business where they are actually invested in your day. Can’t recommend this place to my girlfriends enough, and I’m sure I’ll be back with a few of them in the future. Thanks ladies!

I bought my wedding dress from Penrith Bridal Centre for $2400, and I was very pleased I did. Great service provided, efficient, professional, friendly staff, great quality from Aussie designer Wendy Makin, good value, made me feel comfortable despite my size (with multiple dresses in size 18 bridal ready to try on), many options available, received the dress in 1 month with the express delivery, as I only ordered the dress to be made 3 months before the wedding. Bought the second dress I tried on (I kept looking for a bit, but always came back to this one!), plus sparkly belt and sparkly hair piece. I would definitely recommend them to other brides. Kerrie, South Penrith, March 2017

I will be forever grateful to the ladies at Penrith Bridal Centre for helping me find my dream wedding gown. They have an amazing range of designers to choose from and every style of wedding gown imagineable. The ladies were very helpful in every aspect of my purchase from choosing the right gown that would suit my body shape and skin tone to accessories to alterations. We even hired the suits for the men from them as we were so impressed with the service. A truly pleasant experience from start to finish in a beautifully presented store. A must visit for any bride to be.

I've never been more excited then when I went shopping for a bridal gown and stepped foot in this elegant and gorgeously designed store!! I was so impressed and completely amazed at the excellent customer service we received by these kind caring beautiful ladies in this shop! The help and understanding and fuss the ladies in this store showed was truly outstanding, especially when it came to sticking to the budget I had! The gowns in this store were absolutely gorgeous, which made buying and making my descision so much harder, but in the end we got there thanks to the wonderful service of these awesome ladies... I truly appreciate the help and understanding these amazing ladies showed with such an important descision... Thank you thank you soooo much!! Would recommend this beautiful bridal shop to anyone looking for everything you need in buying a bridal gown right down to service with a smile!!