Lennock Motors

I purchased a brand new Chery Tiggo 8 Pro Max from Lennock Chery Canberra in September 2024. Since then, my experience has been defined by serious mechanical failures, safety concerns, and a complete lack of accountability from both the dealership and the manufacturer.



Major issues include: A drivetrain (tail shaft) failure that required replacement within weeks. I was told by Lennock this has happened to multiple vehicles — yet no recall has been issued.



A steering knock which has now resulted in the steering rack being replaced twice, with the noise still present.



A dangerous cruise control fault causing the vehicle to surge or rapidly reduce speed unpredictably at all various speeds. Chery dismissed this as a “characteristic,” yet they flew in technicians from China to diagnose and recalibrate the system. If it was truly a normal feature, why the overseas intervention and fixes?



A warped rearview mirror, eventually replaced after repeated complaints.



Towbar unavailable — despite being a key reason I purchased the vehicle. Had to purchase months later elsewhere.



These are not cosmetic issues — they’re safety-related and directly affect the car’s performance and advertised capabilities.



I’ve owned the car for 9 months, but it’s been at Chery/Lennock for 4 of those months. I’ve formally rejected the vehicle multiple times in writing, stating I do not feel safe, I’ve lost all confidence, and I will not accept it back. Yet both companies continue to ignore my rejection and instead push the line that they’ll “fix it under warranty” — ignoring the Australian Consumer Law, which clearly entitles consumers to a refund or replacement when a vehicle has major faults.



I did escalate this through ACT Fair Trading, but they confirmed they can only mediate — and given Chery and Lennock’s dismissive emails and verbal stance, it’s clear no resolution would come through mediation. Taking the matter further would mean going through Magistrates Court, where the risk of having to pay Lennock’s legal costs (and expensive barristers) if I lost was simply too high for a private individual.



So I’ve been left stuck with a vehicle I do not trust, while the companies responsible hide behind warranty clauses and ignore their obligations under consumer law.



If you’re considering a Chery — or buying from Lennock — rethink it. Their post-sale support has been evasive, contradictory, and dismissive. Once they have your money, you’re on your own, even if the vehicle has repeated faults, is unsafe to drive, and unfit for purpose.