Port Augusta Collision Repair Centre

I took my car in for an assessment in September, in which they said it would take 3 weeks to send the photos to my insurance for approval. So I waited my 3 weeks and called them on the 13th October to find out, receptionist said she’d call me back. On the 15th of October I called again and the receptionist gave me the date of the 10th of December to bring my car in for the work, she even gave me the time “bring in just after 9am”. And I wrote this date straight in my calendar.

On the 9th December I rang to check how long I would be without a car for and she said she doesn’t have me booked in…….. they haven’t even ordered the parts. 🙄

I’m assuming she got too busy when I rang back in October to actually put me on the system but verbally told me a date and time? 🤷🏻‍♀️



I’m now going to another repairer because this exchange doesn’t leave me much hope they’ll do the job well or even in a timely manner.

isuzu mux 559 was hail damaged .the work was started by a company from adelaide but not finished port augusta collision repairs took over the job and the finishe woork was done to complete satisfactionand in a timely maner ,,very happy client

A NIGHTMARE of an operation!!! The unprofessionalism that came from my experience with Port Augusta Collision had myself, my family and my insurance provider absolutely gobsmacked!



Jeff (who I assume is the manager and or owner) is one of the rudest individuals I have ever come into contact with. I have never written a negative review about a business before but I feel compelled to in this situation because I don’t want anyone to go through the nightmare experience I just went through.



Long story short.

They had my vehicle for 12-days before they even sent their assessment to the insurance provider (note - it was for a pretty minor job, broken headlight etc).

They had my vehicle for over a month before they commenced work on it.

My vehicle was ready for collection 15-days after they initially told me the work would be completed.

When I questioned the numerous delays (there were 3 major delays) they were rude, unapologetic and sarcastic, I was told “your car might be fix on Wednesday, or Friday or next January… I don’t really know!”

When I questioned Jeff over the second major delay he tried to blame my insurance provider so I followed up with my insurance company and they informed me they didn’t receive his quote for the job until three days before he told me I would have my vehicle back which was clearly never going to happen.



It was exhausting dealing with a ill-tempered, sarcastic, unprofessional and all round just a bad bloke like Jeff.



Thus I really strongly advise you to take your vehicle ANYWHERE but Port Augusta Collision!



I only gave 1 star because I can't give zero.