Port Melbourne Pharmacy

My experience are totally different to the first one. I have no any experience similar to that one written first. They never overcharged me for non-PBS medications. Some of the pharmacists and staff may appear rude and welcoming but it is nothing to do with them, it is just a sheer number of customers they see every day, so long are gone days when you could have chit-chat with your customers. I am writing this as former pharmacist. The owner of the pharmacist is always helpful and with a smile on her face. Ok, I admit I may be slightly biased because we went to the same pharmacy college. But definitely, nothing of the sort of experience the person who wrote the first post had

-1000 ⭐

What I'm about to write is an extremely fair review based off the past two years or me and my families experiences.



1) I will start by pointing out that not all the front counter Ladies are terrible. Some of them are very nice and welcoming. I will clarify that maybe 4 out of 10 for example.

2) the rest of the front counter staff are absolutely rude, arrogant and very unwelcoming. They make you feel like you are just a number inconveniencing them.

3) I dislike the whole layout of the store. It's annoying, nothing is ever displayed properly for customers to see. There is minimal stock with no additional cheaper options to choose from.

4)The most overpriced Pharmacy I have ever been too. Just because it is Port Melbourne it does NOT give you the right to overcharge customers. I'm not going to compare your prices to Chemist Warehouse, because to be fair they by in massive Quantities so that's why they are so incredibly cheap, however compared to other corporate run or Local family run Pharmacies you are very overpriced. If someone doesn't have a Concession card then God help you. In 45 Years I have never seen a Chemist so expensive.

5) The Pharmacists. I am in my rights to say this. Your Pharmacists are the most uptight, arrogant, unwelcoming, rude, narcissistic group of people I have ever had the displeasure of meeting. Every single one of them are absolutely horrible and not even 1 percent nice. They all act above you like you are a peasant. Specifically the Young Chinese female Pharmacist and the really really Old Pharmacist the one that walks around all superior and boss like and thinks she owns the place. (Apologies for sounding rude, but I have no nicer ways to describe them unfortunately), but yes. They are absolutely horrible and they should be pulled up for their actions immediately. If I owned a pharmacy I would not let them withing 500kms of my establishment.

6) Not only is the Customer Service terrible, but the timing. Every single time you want to get a prescription for a family member or over the counter medications you have to wait minimum 20-25 minutes. Busy or not prescriptions do NOT take that long to dispense, but I suspect you take your time so that people stay in your store to and when they get restless enough they start browsing through your store to buy more things they don't need.

What makes it so unbelievable is that there are almost 10 people working in a very small Pharmacy with almost 5 computers between them and they still can't produce prescriptions dispensing I'm a timely manner. Instead they all huddle up in a group and gossip and laugh whilst we are all standing there waiting.



To the Owner. Please don't waste your time researching my family so you can respond to me like you have most of your other reviews claiming that "I can't seem to find records of us dispensing your scripts" I don't buy it. I have prescriptions dispensed for 5 of my family members and I personally get OTC medications. Just because my name won't come up in your system does not mean I did not attend your pharmacy and make this review up, because I assure you it is very real. We as customers have every right to make a complaint and leave a review, but instead you try to dismiss their reviews by saying that and finding it "weird" in your condescending tone. I will not allow you to belittle me and my review. This review isn't going anywhere. People must know of my experiences. They have a right.



I will be making official complaints to the correct authorities regarding the conduct of your pharmacists and advising of the overcharging of Prescriptions non PBS and OTC, because it is absolutely ridiculous and am aware there is a law to how much you can illegally charge for something like this.



I hope you take this review as an opportunity to really better your pharmacy and make some changes. Remember we as your customers keep your business open and running. Without us you wouldn't have a business to run nor