In October 2023, I enrolled my 15-year-old daughter in a month-to-month rollover membership. In July 2024, she decided to upgrade her membership to include Pilates, and Fitness First unilaterally enrolled her in a minimum six-month extension. However, she was unaware that her contract had been changed to an 18-month premium membership.

When we raised this issue with management, their response was dismissive, claiming the terms were outlined in the contract and signed by a guardian, as though this absolved them of responsibility.

It is deeply concerning and highly unethical to enrol a minor in an extended contract without providing clear, transparent explanations of the implications. Poor business practices like these come at the cost of losing loyal customers for the sake of a few months’ subscription fees.

Very disappointing, Fitness First....