Gemini Accident Repair Centres Pty Ltd

Poor workmanship. Poor customer service. Less than 3 months after having the same repairs done TWICE the paint is peeling and bubbling. Missing bolts. Overspray. Things just not put back together properly. The list could go on.

I had a large 4 wheel drive reverse into my car in a shopping centre car park. The other driver admitted fault and was prepared to pay the excess. My Insurance Co referred me to Gemini Rockhampton. I had to wait 5 weeks because they were busy. Then repairs took longer than expected. On the day I got to pick up my car it was 4.45pm on a Friday. Arriving at the office I was informed that I had to pay the $600 excess. I told them that the $600 was already paid by the 'at fault driver'. They said, according to their records, they didn't get paid. I asked them to call my Insurance Co and they will clear things up. They refused to call them. They said it's 5pm, they're closing the shop and if I want my car I'll have to pay the excess. Once again I pleaded with them to call my Insurance Co. They simply said no! I had no choice but to pay the excess. I rang my Insurance Co & told them was happened. They told me to go back on Monday and insist that Gemini call them asap. Eventually they did. When they got off the phone I was told I will get my excess back. No apology! 5 days later I get my refund. I've never come across any business that is as rude, unprofessional and unsympathetic. Never going back. Karin