Rockingham Village Chinese Restaurant

WORST service, BAD chefs, AWFUL management!!!!

My husband and I ordered salt and pepper squid, Mongolian lamb, special fried rice and stemmed rice. Pick up.

We received a small portion (about 8 pieces) of OVER COOKED squid, squished in a plastic container on a piece of soggy and wilted lettuce. NO SIDES JUST SQUID for $22! Another very small portion of Mongolian lamb , just the lamb for $25! NO FRIED RICE was packed only some noodles and of course the steamed rice (they got on thing right).

When i released i hadn't received the fried rice i ordered and bit into the cold, soggy, chewy piece of squid I gave them a call. Nicole answered i told her my problems, after an odd silence i said could i get a refund or something for my squid and fried rice. She said yes but i would have to drive all the way back down there to prove it. I said i would like a full refund for my order if i am coming all the way back down. Nicole said that was ok.

So I arrive with the food and the so call "manager" at the time, Jong, told me i would not get a full refund as all the Mongolian lamb was eaten, and also informed that they could have cooked fresh meal and delivered to us.........................WHY DIDNT ANYONE TELL ME THAT BEFORE!!!. So i argued the point of there mistakes, over cooked food, wrong order, bad phone service and my inconvenience of time money they still refused. Once the owner returned he was angry yelling "This is how we do it" (I think?) slamming the money on the counter. Unbelievable costumer service, they didn't even offer anything as a "sorry" for there mistakes.

I DO NOT RECOMMENED ROCKINGHAM VILLAGE CHINESE RESTAURANT TO ANYONE.