Results Laser Hair Removal Clinic

I have had a few bookings for laser hair removal with this company at their Melbourne CBD office. The first appointment I went to I had no issues, and the results were great. Ever since then I have had so many issues with them. The next time I went in I did not have as great results with laser hair removal, I raised my concerns with the staff member who said the first appointment I had with them the lady used the machine on maximum temperature which can actually do severe damage to the skin!! I was appalled by this!!
The next time I went in for my appointment (as I had prebooked them) I waited in front of their clinic on Elizabeth St in the city. There was a sign on the door saying 'Therapist in treating room, please knock'. This sign has been there before so I waited there for about 20 minutes and was about to call them when someone who works in the same building advised me they have moved. There was no sign on the door, I was not emailed, called or sent a text. It was another 20 minutes walk to their new clinic and my parking would have expired by then. They did not call me. I emailed them my disgust in this and they said I cannot get a refund for my appointment as it was "cancelled" within 24 hours of the booking. I also have more appointments coming up as I booked them in a package, which she also told me I cannot get a refund for packages. I was not made aware of this when I booked it at their clinic. I advised it was their fault but they would not budge. Absolutely disgusted in their service, do NOT recommend anyone book appointments with them!! They are now ignoring my emails, and when I call to speak to a manager she is always 'unavailable'. Book anywhere but with Results Laser, they will just take your money and don't care how they treat customers.