Panda Man and Truck

DO NOT use this service. Short story: damaged furniture, refused a refund, sent to VCAT, no-show, refusal to comply with Order, current summons to Magistrates Court over damaged possessions. Rude and dishonest.



Long story: Almost a year ago (November 2016), two movers extensively damaged our furniture. They scratched a leather sofa, ruined a partition in a cube bookcase, left a bloodstain on our new mattress, pulled the threading on a sofabed, scratched and dented a wooden desk, dented a washing machine and somehow managed to put major scratches and dents in our refrigerator (amongst other damages). They also chipped the paint in our home which had been freshly painted.



When we asked for our possessions to be repaired through their insurance, noting with relief that their website stated they were "fully insured", Dion, the company director, subsequently advised us that this insurance only related to their public liability and truck insurance and did not extend to our possessions (I've since learned through Consumer Affairs Victoria that this is a load of rubbish). He agreed to refund the $382 we'd paid for his service.



Weeks passed and still no sign of our money. After much to-ing and fro-ing, Dion reneged on his agreement to refund us, so we lodged a claim with VCAT. The hearing date came and Dion did not show up. In his absence, the VCAT Member ordered Panda Man and Truck to repay us the $1,300 it would cost us to repair our furniture.



Dion has refused to comply with this Order, so I have lodged a claim with the Magistrates Court to have the VCAT Order enforced. By now he is also liable for all costs incurred through the process.



Dion has been rude, dishonest and downright painful to deal with. It is not too much to ask that your furniture retains its condition upon being moved. Do NOT use this service.

Everyone know how stressful moving is, so not TURNING UP on the agreed day and not responding to calls or emails is the WORST thing a removalist can do.
We have the email confirming the time and date. What ever issued or problems you had last weekend (2nd of May 2014), a simple apology phone call could have avoided an very angry customer and one who is not afraid to tell everyone about your services.

Don't you know how hard it was to find a truck, find mates to help, do it all yourself this last minute? Your company was unethical, unprofessional and downright MEAN!

I'm very much glad to have you as our removals team. Moving out is really difficult most especially if you do not have the right resources to do it on your own. Thanks to Panda removalist, everything was made much easier.

Very satisfied with the service..nothing broken. Quoted very close to the price. Very friendly, helpful and efficient with plenty of experience.