Smashcare Stafford

Horrible. Every experience with them just got worse.

Inspection - had to wait 20mins from my set time because another woman was in there complaining about the dodgy workmanship they did to her car. While I waited the receptionist told me I would have a hire car for only a $1 authorization on my account. Finally had a look at my car and said it would take 4 days once they took it in, in a few weeks time.

Drop off - told I had to pay $100 for rental car. When I showed concern and explained I was told it was only $1 another woman on reception could not care less and told me to take it up with Budget car rental. Then told me as I was walking out they were having delays and my car would likely take longer.

Pick up - called the same afternoon it was ready and told to be there for 5pm for pickup. Had to ask work for more last minute time off – not on the day they had suggested it would be ready. When I got there I was asked to sign that I was happy with the work before I had even seen my car!!! When questioned she said to call if there was issues as it was closing time.

I collected my car and the workmanship looked fine BUT I WAS DEVASTATED to see the condition the interior of my car had been left in. I have photos and am happy to supply. I only purchased my car 6 weeks prior and the cream interior WAS in immaculate condition. I came back to dirt all over the cream seats. Dirt of some sort all over the steering wheels and when I looked at my hands they were black from touching it. Fingerprints all around the door frame and along the door. But worse of all was OIL ALL OVER THE FLOOR MAT! And it was still wet! The puddle of it was about the size of my palm! On my cream mats! Disgusting! I called straight back with my concern and the lady (who had originally told me the rental was a $1) answered. I explained everything and how upset I was and she said I could bring it back another time and they could ATTEMPT to clean it. I asked if they had proper detailers/cleaning products for this there and she said no. I said I’d have just as much luck cleaning it at home then and I wouldn’t have to take time off work for the 4th time! She said she would pass on my feedback but that’s it. I’ve since heard nothing. No apology, nothing.



Bunch of useless pigs.