David Jones

As our daughterwas celebrating her 25th wedding anniversary on the 6th of April, my wife and I decided, as she lived in Australia and we in England, it would be nice to have a gift card delivered to her, using an Australian store. As we have used David Jones, on our yearly visit to our daughters home, we decided to purchase a gift card , using the internet, for the sum of 150 dollars, with the date of the 4th of April as day of delivery. On the 4th, I phoned my daughter, and was very disappointed to find no delivery of gift card. On the same day I had an e-mail from David Jones customer care team, asking me for all my details, which they should have had on the purchase order. I told them to check order, but after various e-mails back and forward, and with the anniversay gift ruined, told them just to cancel order and reimburse my credit card. This they could not do, until I ended up having to give them all my credit card details over the internet, which I really took offence at. I sent a letter of protest, to their Managing Director, at the head office in Sydney, but have never received a reply or acknowledgment of my letter. This has not really surprised me, as the customer care of of the people employed by this store, from the customer care team to the Managing Director, have a lot to be desired. Needless to say we will not be using any of David Jones stores in the future, and when purchasing gifts to send, always rely on our British sores.