Tatura Caravan Park

After booking Cabin 3 in August 2016 with the previous managers (who were polite and very helpful and always presented the caravan park facilities to the best of their ability), knowing there were new managers, I rang and confirmed that we still have the Cabin 3 booking one month ago. The new manager confirmed this was booked. We arrived early afternoon, went to book in and found a note saying they would not be there until 8 pm. I rang the number which went through to the manager's mobile. She rudely told me it 'was a long weekend' which is why they weren't there. She then happened to mention there had been a double booking of our cabin and that we now had Cabin 2, which did not have a bathroom. I explained my husband was disabled and no bathroom facilities was not possible. She then told me it would be much easier for my husband to use the toilet block (with no disabled facilities!!!).

I don't know how a double booking could occur unless intentionally in a short time frame.
When I picked up the key from the letterbox, it had someone else's name on it. I think whoever had booked cabin 2 probably complained and was given our cabin.

The manager repeatedly told me it was my fault I had not told her he was disabled.

As I explained to her it was not necessary as Cabin 3 suited him.

Never an apology, just rudeness. We stayed one of the two nights we had booked. I rang early the next morning to say we would only be staying one night as my husband could not manage. Again, they were going out for the day! I asked how to pay and how much and was told a rate $20 more than the cabin with bathroom facilities! Cabin 2 was dirty, the single bed frame had collapsed. I said I would not pay that and she told me we could pay the original rate. I left cash in the 'letterbox' $20 less than quoted by her, which we felt was still generous due to no bathroom facilities, being dirty and the single bed unusable. We are no on the 'skipping' list !!!

We stayed as a group- booking 2 cabins and 3 powered sites for 2 nights. On arrival we were greeted by a very drunk manager who did not have a clue about what she was doing. We were given 2 cabins and told that the powered sites were in between the 2 cabins which in fact was the car parks. Cabin 1 had a bed with broken slats and stinking of nicotine. We then went and spoke to the manager to let her know. She then showed us a shoe box that smelled very musty and looked like it should have been condemned. Ended up putting mattress on the floor. Cabin 2 had a double bed that bowed so badly in the middle. The walls and ceilings in this cabin were brown with nicotine and very very smelly. She then went on to blame previous management for all problems. We stayed at this park last year with the previous management and had no problems cabins were clean and we were given proper powered sites. That is why we re booked. Very over priced for what we received. When it was time to pay the bill we reminded the manager about the broken bed and asked for a discount. She turned around and said we should of said something! We reminded her that we did just that when we found the bed was broken, she probably was so drunk that night she forgot about it.
Sorry for the long winded post but I would not ant my worst enemy staying here!