DCE Cafe

Me and my partner ordered coffees on take away cup, and eat in brekkies before we head off home after our 3 day stay at the Entrance. Found DCE cafe with people queuing which means this cafe is really a popular choice.

I can understand that it was a busy hour, and the wait staff explained that order may take awhile. Hey, of course its okay. We waited, and see all staff rushing, seems a bit understaffed too. Barrista was all but sweaty and still looks professional. Our meals were served early, okay thats promising. We finished our plates, but our coffees were still not served. Personally, I would want my coffee served first before the meal, but its okay. We still tried to understand. After another 10 mins of watching wait staff if the coffees being served are for us, but apparently not, we decided to follow up. Approached a man, and asked, and to my surprise he answered ‘I cant help you, you got to wait in your seat as you can see we are a tad busy!’



Oohh okay, someone has not had coffee yet? I think his response could have been more customer service centric, but he didnt even finished listening to what I’m saying. Again, because they are busy. Okay. Lets approach another wait staff, young lady whom we have ordered our breakfast.

And boy, this lady was on fire! When we asked, she responded - ‘I told you we are busy, and there is a wait time of 20 mins, so you will need to bear with this!’ Definitely answered not in a friendly manner. She is furious,, and looked like she had a bad day. Anyway, we were ready to go without having our coffee and decided to queue and pay the bill.

Finally our coffee arrived. No remorse, no sorry received, just a terrible bad customer experience that I can still tolerate but will never forget. It actually ruined our day to be honest. But hey, what can we do, they are busy, and we are not. So yes we can only understand a terrible customer service. 1 star for me. Will never go back.

DO NOT GO HERE!
Poor excuse for a cafe on EVERY level possible... especially customer service. As a paying customer I was practically bullied and robbed of my money. It was so terrible that it ruined my impression of The Entrance itself.