National Warranty Company Pty Ltd

Claim Inquiry number: 223799, Originally National Warranty Company replaced the Flywheel & Clutch Kit with Total Nissan under warranty, which was a painful and took 16 days. Has failed again and only found out from Nissan that they replaced the clutch kit with a cheaper aftermarket assembly. Have now been stalling the repair for over 3 weeks. 3 weeks of constant phone calls and hassles, in my opinion a strategy to make the customer pay for the repair themselves because they need their car back on road. Say they will pay for a rental car but will not pay for a rental car until your claim has been accepted which took weeks in both my cases. Also made us personally pay for a diagnosis of why the clutch failed a second time through Total Nissan, Do not buy this policy no matter what info the car salesman gives you. More hassle than is worth the time and trouble. They have been trouble with ASIC as well, having to refund $4.9 million to customers.

Terrible company with terrible customer service ..they wouldn’t cover anything for vehicle even though they supposedly paid for inadequate repairs originally ..wouldn’t listen and reject at all costs …they told me “my car , my problem” not great customer service in my opinion