Krauss Kitchens

⭐ Honest Review



I had a kitchen installed by Rob Krauss and his team. The cabinetry looked great, and the initial workmanship appeared solid.



Later, I noticed issues with the stone benchtops shifting over time. I personally spoke with Rob, who asked me to take photos and send them through, which I did. He said he would review them and get back to me, but after following up, I never received a response.



Rob explained that the stone benchtops were installed by another company that he had contracted and paid as part of my kitchen package, but then told me I’d need to contact that company directly to fix the problem. I found this concerning since I had no separate contract or receipt with that company — all payments were made to Rob’s business.



It’s important to understand that some movement in a home happens naturally over time, but when stone benchtops aren’t installed correctly or to Australian Standards, that movement can cause the entire kitchen project to fail in workmanship.



The benchtops worsened, and if I hadn’t organised another tradesperson to repair them, it could have become a costly problem. For the price I paid, I expected the kitchen to meet Australian Standards and for any issues to be rectified by the business I dealt with. Payment was accepted promptly, but the management of my concerns and follow-up was extremely disappointing and fell well short of professional standards.



I’m sharing this to help future customers clarify who is responsible for subcontracted work and warranty follow-up before making payment. While the cabinetry itself was good, the handling of the stone benchtops issue and lack of accountability was very concerning.

We needed to replace our kitchen as part of our recent rennovation. We spoke to a number of companies but Krauss stood out for us. They were very knowlegable and offered suggestions about how we should layout and finish our kitchen. Paul from Krauss was fantasitc he was thorough and his attention to detail is outstanding. They deliver on what they promise and the end result is amazing. If you are looking for quality kitchen i highly recommend Krauss Kitchens.