The Hair Boutique co

On 17th April I had a consult with Jasmine at The Hair Boutique for a colour and full head of new hair extensions. I booked this salon after reviewing their glamourous images online with the promise of thick luxurious 100% Russian hair extensions. They charged me $175 for a blow dry on this day when online it states only $75.00 which I did not discover until later (still awaiting my refund).

I came back on 19th April and paid $1,400 for my new extensions and was promised (in writing) a 60 day guarantee (after paying for new extensions, they still charge you an extra $65.00 for a very average blow dry).

The hair extensions are of disgustingly poor quality, tangle and matt when washed and after only 54 days having them I did the right thing and complained to the salon. All the ends are split which you can see in the photos. They charged me $640 on 12th June to colour my extensions brown. They again over charged me by $85.00 (still awaiting refund). I made the salon aware in writing I was not happy with the quality and came in to meet with the ‘’manager’’ Jasmine twice, and ‘’owner’’ Kayla the following day. I was given every excuse under the sun as to why the extensions looked so poor. At first they agreed the quality was bad, and blamed I was told ‘’heat’’ damage (even though I use all the same products the sell in the salon, a heat protectant and only washed them 6 times). Eventually I am told ‘’there is nothing wrong with them’’. I feel cheated and scammed after spending $2,215 at this salon and disgusted in their lack of professionalism. I am now left with no other option then to lodge a claim at QCAT to recover my money. I have been to 2 other hair extension companies who agree that the hair should last at least 6 months not 54 days. They are unreasonable, rude, unprofessional. I have been left feeling very scammed. Avoid at all costs.