Calidad Industries

I would strongly recommend everybody considering GREEN-VENT installation in your house to think twice! before you decide to let an installer to make a hole in your roof to install this rubbish unit for nearly $1000 installed. The electric motor of the unit (based on my own experience and a former Calidad installer experience) survives on average only 12 months, very rarely 2 years. When I visited the office in Wangara (for the 3rd time to order the motor replacement), I asked the staff about warranty period. 2 years warranty on 15W motor and 4 years warranty on 30W motor this is what they said. A few days later when I was about to finalize the faulty 30W motor replacement service I sent an email asking Calidad to confirm formally in writing the warranty period for the GREEN-VENT motor for me.

Laura replied:

" Unfortunately, in the time frame from speaking to you at the counter and today our supplier has reviewed their warranty (and changed it from 4 to 2 years), unfortunately the installer would not be aware of this as yet. Therefore 2 years warranty is what is offered Thanks Laura"



In addition to that Laura also "forgot" to mention" ...about warranty on installation, so that is why soon after I sent the following email:



Tue, 7 Nov, 17:37

Hi Laura,

If the motor brakes down during the (2 years) warranty period, will it be replaced for a new one free of charge?



Admin @ Calidad

9 Nov 2023, 13:40 (4 days ago)

This only would be the cost of the motor, you would still need to pay for the installation cost.



30W motor ordered in China or Philippines whatever... very likely won't cost Calidad more than $50 including GST and shipping cost, so charging a customer $380 for the (warranty) service looks still to be a very profitable business for Calidad ...while in that case in my opinion it shouldn't be.

NO COMMENT...



Shame and disappointment :(

especially when there are so many good, reliable, small family businesses around. My advice is: just think twice before choosing Calidad service.