Pool Painters

Pool painters refurbished our pool and paint completely failed within six months. I understand things can go wrong and as the work and materials were under warranty we tried to contact Pool Painters to organise the repair. That's when things took a really bad turn - the owner completely ignored emails/phone calls/voice messages/contact form on website for months. Absolutely no excuse for such unprofessional and unethical behaviour. I'm not sure why he does this - does he think that the customer will give up so he doesn't have to honour warranty claims? After a lot of time and effort we finally managed to get the pool repainted by them nearly six months after we initially contacted him. The warranty repaint failed after three weeks - blistering and bubbling everywhere. Back to square one of trying to contact him again. It's been a nightmare - we've lost almost two summers of using the pool, and draining and filling the pool has been at our time and expense. The worst part is the stress of trying to get an unusable pool fixed under warranty when the owner of Pool Painters shows complete indifference. Do not recommend Pool Painters in any way or form.

Subcontract out all work and subcontractors can only do what the owner tells them to. Subcontractors redid some work (they weren't happy with some work a trainee did), but assured me that they would not charge as it was their fault and it would only take just over a day to rectify. Pool painters charged an extra 1.5k for this - when I raised this with the subcontractors they were in shock as they said not only should I definitely not have been charged (and especially that much) but the owner kept all that money to himself and didn't pay any of that to them. Paint failed within six months. They say that all materials and workmanship comes with two year warranty but as soon as owner has your money he totally ignores all emails/voice messages and doesn't answer his mobile phone or landline. From first emailing the owner with photos of the paint failure to getting the "repaint" done took nearly six months - maybe he hopes that the customer will just give up? "Repaint" lasted three weeks before it started bubbling/blistering - back to square one of trying to contact the owner again. We've missed nearly two summers use of the pool because of Pool Painters incompetence. The subcontractor did the best he could but if the owner tells them he is only allowing 1 1/2 days pay to strip and repaint a pool with a single coat of paint then what can they do? I feel the owner wants to drag out the time taken to do the repair and do the absolute bare minimum to patch up your pool until your warranty runs out. Completely unprofessional with non existent after sales/customer service. Doesn't look after his customers and doesn't look after his subcontractors. I do not recommend them in any capacity - absolutely terrible experience dealing with JT at Pool Painters in Warriewood.