All Northern Rivers Hot Water Repairs

Hi everyone. Shayne and Karen have just taken this business over in September of last year and have had nothing but praise for our professionalism and astute service. Please don't hesitate to call us for your oven and hotwater service repairs

I would NEVER reccomend this service. The original owner was great to work with. The son-in-law that has taken over the services is hopeless. I had this man attend my home twice. Both times service manuals were pulled and studied, for which it was time i was charged for. The second time he serviced our oven, he not only didn't complete my required request to replace my timer (because APPARENTLY) "no one cares about timers", but he also cut himself rather badly (because he doesn't know what he is doing). I had to administer first aid as he didn't have his own first aid kit. (this was also time I was charged for). This man left promising he'd return to complete the cleaning of the burner's, the replacement and instillation cost of the the timer for which he overlooked, as well as the cost of an oven seal. This company left me with a bill for which was not fulfilled. I figured they would contact me soon with a quote and date to have remainder parts installed.
This never happened. I said to myself (because of such poor service) I would not finalise the account until I hear from them with a return date and addition quote. This never happened. I received a letter from a debt collector 6mths later, requesting ASAP payment. This letter also stated that I had been contacted by phone and by mail in attempts to settle the account.
Not once since receiving the initial bill did this company try and contact me. This statement is totally false. I have since made contact with the company to try and work out a compromise. There was no consideration accepted thus far for the poor quality service (and lack of) have received. My recommendation is, that if you have an oven requiring servicing, you find another company.