Victory Curtains & Blinds

DON'T USE THESE GUYS AT ANY COST



Initially Written Sep 17:



So far, it's been a 5+ month ordeal w/ Victory Blinds Underwood to get the electric blinds installed.



They installed the wrong remotes (too few channels) and have promised to order and come out with new remotes multiple times - nothing. Every few weeks or month we’d call, they’d have no record of the issue, they’d promise to order the remote and get back to us, and then nothing. No follow up each time.



Finally, after calling one last time and raising my voice a little, they schedule a guy to come out with some remotes they apparently had in the office (!??).



When he arrived the next week he showed up without the remotes or any info about the issue. He was totally uninformed about why he was there. He tried to reprogram the remotes we already had - but made it worse.



After getting ahold of his superiors while still at our place, they tell me (without any empathy or sense of urgency) that the new/larger remotes will be 2 x $240. Take it or leave it.



After speaking firmly with state manager, he said he’d send his “best guy” out to reprogram the remotes we already had, only to have him not show up this morning. After calling AGAIN - now apparently he’s on his way.



UPDATE 16.10.2019



The repair guy showed up. He fixed the blinds except for 1 that was apparently broken. The exact blind that is right in front of us as we try to sleep. It lets in all the city lights each night.



He promised he’d log a warranty repair job to get a new motor ordered and installed within 3 weeks.



1.5 weeks later I called to confirm that the order had been placed and the motor/repair was on track. They couldn’t find the order(!!).



After contacting the state manager again he tells me the person I spoke to was reading the computer wrong and that the job was logged properly and that the motor was on the way. He assured me they’d call next week to schedule and install. Suspicious but I took his word for it.



2 weeks later. No call.



I called their jobs department and asked if there were any open orders/repairs for my account. She says no! The state manager is out of the office. She says she’ll ping him and find out what’s going on.



I needed to head into a meeting. After I got out, about 1.5 hours later, I still hadn’t heard back (he has my mobile number and knows how to text me) so I called the state manager directly.



He then tells me that they had been trying to call me since my initial check in on the motor (2 weeks earlier) because they miraculously found one in the back room (??) and were able to schedule the repair immediately. He insisted they had tried to call me multiple times over a number of days.



Since I never check my voicemails I took his word for it and scheduled a repair with his jobs manager right there on his mobile phone.



After hanging up, I took some time to go through all my old voicemails. Exactly zero was from his team. There were also zero text messages from him or his team.



I called him back to confront him about this fact and instead of dealing with the facts he decided to take issue with my language and tone (the recourse of someone without a leg to stand on) and hung up on me.



UPDATE 31.10.2019



2 weeks later, the repair guy came out (arrived late) with the new motor in hand.



After 5 minutes of trying to install it, he tells me he needs to take it back to the shop to fix something. He assured me he will be back the next afternoon to install it. He also assured me that the service people would call in the morning to confirm the appointment.



Not wanting to leave things to chance, my wife called first thing in the morning to confirm that he’d be coming back out that afternoon. The agent she spoke to insisted very rudely that the technician is far too busy to come out today and he should have never promised that.



After pressing, the agent agrees to call the technician and c