Alternative Brewing

Customer service team were amazing and very helpful with any questions i had. I would highly recommend to any of my friends.

This company has just taken over from Espresso Unplugged, which means that it should have taken over the latter's responsibilities to customers as well. Yet, Alternative Brewing rejects legitimate request for money refund claiming that it has not sold the item to the customer (it was sold very recently by Espresso Unplugged) and will not fulfill legitimate request for money refund.

I ordered La Pavoni machine and as I opened the box and set it up, the machine did not work. I have contacted the company and there is no response. there is also no contact number to call. Do not buy from this company, you will be wasting your money.

Ordered a Baratza Sette 270 from Alternative Brewing. Opened the package, set it up, and it does not work. Waiting for contact from the company.

I got a coffee machine and grinder from Alternative Brewing, and unfortunately, it had a minor manufacturing error that caused a small leak when I used it.

I emailed their team, and I got a detailed and direct response that day, and they sent me a replacement part as well as a personal video on how to easily install the replacement part. Once it arrived a couple of days later (since they shipped it express at their cost), 5 minutes later I had the part in with the problem solved.

I would 100% buy from these guys again. They know what they are doing and they are accommodating and lovely to chat with.

No one is perfect, but these guys go above and beyond to correct any imperfections that are bound to happen, and for that, I would highly recommend them.