Ideal Pools

They text to have me confirm appt the same day and didnt bother turning up. No phone call, no communication the following day either to apologise or reschedule.

Will be going somewhere else after all of these reviews.

I rang Ideal Pools to get a price just to see if my other 2 pool companies where pricing right. From word go I have been impressed. Follow up and their workmanship has been amazing. I am very impressed and will be referring this company for sure.

Crazy realistic rock work along with a beautiful waterfall and cave that set it miles apart from the norm,These guys were amazing ,in and out job done mission accomplished ,And with a first class product for a fraction of the price we expected .Cant speak highly enough of our experience

we have had 3 pools built by Ideal and ever time has been a great experience the last one is our forever pool and is just amazing, service is awesome, great staff very informative except for some rain everything ran on time would recommend this guys

This review is written in the hope it will prevent other good, hard working families from going through what Ideal Pools have put my family through over the past 16 months, and we still do not have a pool. To say that this company is made up of disgusting, abusive, unprofessional, threatening, people would be a massive understatement. Not to mention they are mostly family members and as such there is little to no accountability whatsoever. However, if you are after a pool that looks great in the brochure, seems reasonably priced, is not built to the shape quoted, not constructed in accordance with engineering drawings, has excessive hidden costs, and is an overall defective crumbling mess then Ideal Pools may be for you after all. The problems with my pool are far too extensive to list in this review, however even after the QBCC directed them to remove and replace the defective concrete pool shell, they still could not construct a pool that complies with their own engineer requirements. Not to mention they poked 10mm holes in the pool wall, completely covered a pool light with concrete, and formed the top edge of the pool 45mm out of level over a 3 meter section. Yes, this was their second attempt to build a pool at my property, even with these problems it is a vast improvement over their first attempt. I encourage any potential customers of this company to visit my review on facebook where I will post images of their product. Also I would encourage you to send me a direct message and I can put you in contact with over a dozen dissatisfied customers, who will help you make an educated decision when deciding who constructs your dream pool. Trust me, it's not these guys. Now I will sit back and await their abusive, blame shifting reply, that's what they do.

So may imperfection little and big they definitely do not have people skills and will not even have The decency to come and have a look at the problems

You will sign yourself up to a lifetime of pain by using these people. There is honestly not one thing I could compliment the business on. The people within it are all related and there is zero accountability by anybody. The only time you will ever get any communication is when they are asking for money from you. There is zero communication between the man doing the work, and the office. Trying to get the multitude of defects fixed is like pulling your own teeth out one by one.

And even then it is unlikely to ever get finished.

They will tell you over and over why your pool has defects, that it’s something you have done wrong.

Owning a pool couldn’t be harder, or a more negative experience than with these clowns.

It’s a circus -

Due your self a massive favour- stick to a precessional outfit

Have hold in our cave rough pebbles on the bottom kid keep cutting their feet on concrete our light in so it can never be changed if it blows then Janett threatens with bankruptcy and sent us bill for other people’s pool good company NOT

The pool looks good overall but has lots of defects that Ideal are refusing to acknowledge and won't return emails. Don't sign with Ideal until you've read all their reviews..

I had the surrounding of my pool resprayed by this company. Looked great until less than six months and bubbled everywhere. Ok so that’s not the end of the world right? Just ask them to cover on warranty. Initially I get accused of doing something wrong then they agree to come back and take a look for me. 4 months on and endless calls I finally concede that I’ve been strung along. They aren’t coming back they are a joke and they don’t have a star rating on google for a very good reason. Stay away from this company they are unprofessional and won’t warranty their work! And now I can’t even put a star rating on Facebook post.