Gippsland Freight Express Pty Ltd

Have been waiting for a delivery since 29/11/21 and had no communication. I have called them to find out why hasn't been delivered and no one can tell me why. Called on 10/12/21 and was told it will be delivered on the 11/12 between 9-12, guess what it didn't arrive. Rang again 13/12 and was told it will be delivered today. We wait and see.

Would not recommend them to anyone.

After a quick call to the depot regarding my delivery, the friendly customer service representative organised a next day drop off for me. I was so grateful I rang to thank them immediately. Great service is to be acknowledged and all involved have done a great job. Thanks again from a very happy customer.

No follow up after complaining parcel not delivered

Parcel delivered to wrong address

After much door knocking around town found parcel myself.

Would not recommend.

They being Gippsland Express rang on the 11/9 at 0951 but I was outside and missed call. I called back 0956 some 4 minutes later to be asked for the actual address to deliver. Advised and phone put down as I assumed wrongly this was being asked for by the Courier to deliver that day. Rang back at 1608 same day after waiting all day to ask where my parcel was only to be told the parcel had missed the courier. I would have assume the parcel would have been taken by the courier and once they had the address it would be dropped off or then taken back to the office. I got a very wishy-washy reply that really got me quite annoyed. Asking further why it was left behind the reply was quite rude from Customer service. All I asked was why I was not told in the call I made at 0956 that it had missed. I admit I was annoyed but was given absolutely no reason or apology.



Anyway today the 14/9 at 1715 and still no parcel even when I was told it would arrive sometime Monday so stayed in Monday . That I call great service and obviously because I argued with the Representative I will be lucky to get my parcel next Monday.



Maybe she should look up the word " EMPATHY " because I got none.



Rang by the way again at 1647 on the Monday 14 / 9 but rang out twice. I wonder why ?

Promised delivery 2 days in a row with zero communication that they wouldn’t be showing up on the third day they turned up late and left the treadmill in the driveway meaning I had to call someone to help me move it! Only positive was the customer service manager was pleasant to speak to, but that was after another team member threatened to send my item back to sender. and calling for 30mins straight without anyone answering!

I will be checking with sellers to find out who they use for delivery and if it’s this company I will not buy!

Would NOT even recommend this company to transport items to the tip!! I went through multiple attempts to try and contact them, leaving messages and not having my calls returned, to then being told my items would be delivered on a particular day and not turning up. When my items finally arrived they were extremely damaged along with the packaging and not handled with care at all!

delivery was organised with the purchase company and for some reason gippsland freight express have refused to deliver and held my order for two days now. they do not answer their office phone and the delivery driver who left his number hung up on me when I returned his call.

Would not hesitate to recommend this company. They have staff that truly care about their customers and their packages!! I have had the best experience dealing with them recently