Kmart Australia Ltd - Head Office

Our Bike Shed in Cairns, a non-profit organizations that is working with disadvantaged youths, our program is dedicated to help reduce criminal active. Our aim is to teach them how to repair bicycles, that they can then take home. Would you have the capacity to donate or assist us with Bicycles, tubes and helmets. Any support would be greatly appreciated. Paul

I spoke with Gemma at the head office about an item I wished to change the size of and she was so understanding, polite and kind... Gemma's interpersonal skills were impeccable...I sent Gemma the receipt and had a response back under an hour, stating that I could make the exchange as she had personally contacted the store. Wow! Now that's what I call EXCELLENCE in customer service! Thank you Gemma! That's a five star service ⭐⭐⭐⭐⭐

Ordered a Couch from online shopping and I received half a desk (box 2 of 2 boxes), after numerous emails, phone calls all that Kmart is interested in is to get the box back so that they can see I am not lying and then they will attend to me, initially I was requesting the couch be delivered ASAP no want our box back first then just do a refund no want box back first, I had organized to have the couch delivered at the same time as I was moving into a new unit so now I all have to sit on is a dining chair. THANKS FOR NOTHING KMART. ABSOLUTELY BEWILDERED THAT I AM RECEIVING SUCH TREATMENT FROM SUCH A BIG COMPANY.

Simple statement to Kmart….If Kmart does not support and sell Australia Day products I will not be supporting your stores ever. This is a disgraceful policy

Visited the Moe store this week very impressed with the service I received. The three young persons I dealt with were very polite and have been well trained for their particular jobs.It was a very unusual experience most young people don’t know their jobs and can’t be bothered to give service these days .Well done to the store.

No stock, very few staff refilling the shelves and no staff to help when needed. This shop has been slowly declining but has gotten worse over the last few months

Hi Kmart,



This is in regards to the shocking behaviour of your staff today in the Craigieburn branch 3064 Melbourne. Just when I was done with shopping I handed over the receipt to the guard at the exit gate. I almost stepped out then suddenly a staff named Shirija came there saying 'oh you are here as somebody said someone with red hat is still walking inside'. It made no sense to me as it was about closing time but people were still walking out. Suddenly she asked to check the receipt which was surprising as guard already had checked it. I handed over the receipt politely and even after checking it out she said "You haven't paid for this". Now it was more strange because she was holding the receipt not just for one item but many items I purchased today. I said but I paid for this and you are holding the receipt of all my purchases. On that she said didn't you get this refunded today and I said yes one item and this is another one I purchased. The refunded item was handed over to the service desk. I couldn't understand anything as nothing makes sense.



I was attacked for not paying when she could read the items with date and time on the receipt. Then she was speaking on the ear phone to another staff saying 'she is saying she paid' loudly. Then she turned to me said another staff is saying I haven't paid for it. I said OKAY let's go to that staff and sort it out to understand what's the base of this serious allegation when I even showed the proof of purchase. I fully cooperative but I couldn't understand why she is not considering the purchase receipt as a proof. We moved back to the service counter and she yelled to another lady named Lorissa saying 'guys she paid for it'. Lorissa surprisingly took the receipt to check it again and said okay with no apologetic tone but shockingly in a very rude tone 'okay we thought you didn't pay' and acted she doesn't care. I turned back to the first girl named Shirija what's the base of this allegation and she rudely replied they are just checking it. I said but you made a serious allegation in spite of seeing the receipt but she completely denied saying she didn't say anything about not paying so the matter got serious for me because she is lying now. I even said then why I am standing at the service counter then as she would have just let me go at the gate after she checked it out.



I made it very clear that I do not have any issues with checking out the purchase receipt but it's a whole different matter now. She even said she will not let me take the stuff as well when all I was expecting was some courtesy apology.



I walked out feeling very humiliated and very shocked. Can someone contact me and explain the following points as below:



Do you have to check the receipt after guard checks them out when customer is almost walked out? If you do, then do you consider the purchase receipt as proof of purchase which includes all items with date and time? If you do, then do you still tell the customer while holding the proof of purchase that I didn't pay for the items?



Do you still take the customer back to the counter to confirm with another staff after handed over the proof of purchase? If you do, what for?



Do you always get the 'proof of purchase' checked my 3 staff members? If yes then why?





The whole matter was exaggerated humiliating a customer in public with zero sensitivity and zero care.



So many things went wrong above and I was taken back to the counter and got humiliated in front of your other staff members and even after checking when they realised that I actually paid for all the items and confirmed by three staff members why there was no apology????





Infact Shirija lied saying she didn't say I didn't pay, now tell me what I was doing at their counter.



So many steps were missed and then they were proved wrong, showing some courtesy, giving some respect back was far away in fact I was threatened with not to let me pick up the stuff I already

Hi Kmart,



This is in regards to the shocking behaviour of your staff today in the Craigieburn branch 3064 Melbourne. Just when I was done with shopping I handed over the receipt to the guard at the exit gate. I almost stepped out then suddenly a staff named Shirija came there saying 'oh you are here as somebody said someone with red hat is still walking inside'. It made no sense to me as it was about closing time but people were still walking out. Suddenly she asked to check the receipt which was surprising as guard already had checked it. I handed over the receipt politely and even after checking it out she said "You haven't paid for this". Now it was more strange because she was holding the receipt not just for one item but many items I purchased today. I said but I paid for this and you are holding the receipt of all my purchases. On that she said didn't you get this refunded today and I said yes one item and this is another one I purchased. The refunded item was handed over to the service desk. I couldn't understand anything as nothing makes sense.



I was attacked for not paying when she could read the items with date and time on the receipt. Then she was speaking on the ear phone to another staff saying 'she is saying she paid' loudly. Then she turned to me said another staff is saying I haven't paid for it. I said OKAY let's go to that staff and sort it out to understand what's the base of this serious allegation when I even showed the proof of purchase. I fully cooperative but I couldn't understand why she is not considering the purchase receipt as a proof. We moved back to the service counter and she yelled to another lady named Lorissa saying 'guys she paid for it'. Lorissa surprisingly took the receipt to check it again and said okay with no apologetic tone but shockingly in a very rude tone 'okay we thought you didn't pay' and acted she doesn't care. I turned back to the first girl named Shirija what's the base of this allegation and she rudely replied they are just checking it. I said but you made a serious allegation in spite of seeing the receipt but she completely denied saying she didn't say anything about not paying so the matter got serious for me because she is lying now. I even said then why I am standing at the service counter then as she would have just let me go at the gate after she checked it out.



I made it very clear that I do not have any issues with checking out the purchase receipt but it's a whole different matter now. She even said she will not let me take the stuff as well when all I was expecting was some courtesy apology.



I walked out feeling very humiliated and very shocked. Can someone contact me and explain the following points as below:



Do you have to check the receipt after guard checks them out when customer is almost walked out? If you do, then do you consider the purchase receipt as proof of purchase which includes all items with date and time? If you do, then do you still tell the customer while holding the proof of purchase that I didn't pay for the items?



Do you still take the customer back to the counter to confirm with another staff after handed over the proof of purchase? If you do, what for?



Do you always get the 'proof of purchase' checked my 3 staff members? If yes then why?





The whole matter was exaggerated humiliating a customer in public with zero sensitivity and zero care.



So many things went wrong above and I was taken back to the counter and got humiliated in front of your other staff members and even after checking when they realised that I actually paid for all the items and confirmed by three staff members why there was no apology????





Infact Shirija lied saying she didn't say I didn't pay, now tell me what I was doing at their counter.



So many steps were missed and then they were proved wrong, showing some courtesy, giving some respect back was far away infact I was threatened with not to let me pick up the stuff I already p

on the 7of July I ordered online 2 single quilts for 50 dollars

the next day I got an email saying that my order has been cancelled was on stock, but after purchasing and taking my money there was no stock left

It has been more than a Month and no refund What is wrong with Kmart? I had refunds from Ikea from BigW no problem 3 to 4 the money was refunded

I purchased online items from this company and the next day was told my items had been shipped to my address and to wait 10 days for tracking to be available. Impressive so far… That was almost 6 weeks and 15 emails ago. No one could be bothered following up and I constantly received a standard response of wait 10 days for tracking…Very lazy. Now am cancelling my order and purchasing with a reliable store. Very disappointing as I was expecting excellent customer service instead I got NO customer service. I gave one star only because I cannot leave zero stars.