Kmart Australia Ltd - Head Office

Would just like to say what sort of people do you employ at your Kmart stores. I don't think you should be paying your employees to make out with customers in change rooms. I would fire that employee if it was my business. That is just a bad work ethic.

I have been contacting KMart for over 5 weeks to source a replacement part & all they do is Duck Shove you around day after day & it is now the 5the week & still trying to have someone who can show the courtesy & help with what I require, as mentioned, they are all full of it & do not recognise that are being paid to DO A JOB, it is not a free service they offer os they should get off their BUTS & show the COURTISY they expect from us as the Customer & don't feel sorry for themselves in having to do the JOB thay are paid to do.

Online stock is not accurate. Says product in stock. Ordered a product. Subsequent email says order not in stock. Will be refunded. Two weeks and waiting for a refund. You have my money for two weeks. Not good enough

Rubbish service. Advertising products they don't have.



AVOID this mob.

Phones are never answered at most stores! It takes days to get through to check on orders or products! Few weeks ago lines were somehow diverted to Victoria. The poor lady who was answering expressed her frustration about this issue.

Stores are always messy and nothing is ever in the right place especially the bankstown and Fairfield store.

Stock levels online are never accurate and good luck calling ahead!!!!

Paid for bikes assembly and one of my bikes was given to someone else just before xmas and we had to go on our holidays without bikes for our kids! (Bankstown)

Calling all day to Bankstown store and no answer at all. Once I had to contact Bankstown Center service desk and the lady had to walk to kmart to ask them to call me urgently!!!

Terrible service and they get away with it everytime!

I purchased a Xmas tree and a few items amounting to $130.00 and I checked my account to find I had been charged an extra $130.00 why and how could this even happen how could they charge me like that

almost 2 months from the time of purchase.

Reference No: 210721 - 001407

NZ$109.81 ($89 + $20.81)

When would the refund come through?

My daughter wanted some photos done to make a calender. After chosing the ones she was happy with she proceeded to the photographic counter to pay for them. After paying she was not given a specific docket to prove the order was hers. So she had to get a few other items and went stand at the side of the queue to wait for the photos. When it her turn to pick them up the male staffer ‘Clayton’ abruptly told her to go to the end of the line where he knew what she was there for. This had caused my daughter great stress as this was uncalled for. If all staff are going to treat their financial customers as such then my business will not be a part of this. So sad too bad!

I can’t believe in 2020 Kmart can not come in to line with most other businesses and make their gift cards USEABLE FOR ONLINE ORDERS!! I was stunned when I was told I CAN NOT use my gift card for an online order!?! Then I choose to get someone else to pick up the order using the “click & collect” function, then paying with the gift card that way?, BUT.. WAIT FOR IT.... I CAN’T!! I have to pay the full amount out of pocket to experience this ridiculous & archaic system PICK IT UP! Please KMART GET YOUR I.T. TEAM TOGETHER AND ADD YOUR “GIFT CARDs”AS A SIMPLE, EASY, EFFICIENT, TIME SAVING, UP TO DATE PAYMENT OPTION!!!!!! I’M DISABLED!! Gift cards are useless if you can’t use them online!!

i purchased easter eggs online for my 72 year old mother who cannot get out to be told 4 days later the my order cancelled and still waiting for a refund .not happy jan