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Business LocationRouse Hill, NSW 2155
About Uschevron down

Professional, Reliable, Friendly, On Time Reactive Plumbing & Drainage

  • Delightful service, or you get a gift card ($150)
  • We clean up, or we pay for the cleaner ($150 max)
  • We're friendly, or you get a gift card ($150)
  • We're on time, or you get $10/min ($150 max)
  • We're polite, or you get a gift card ($150)
General Info

We provide a responsive, reliable, professional service, to clients who value a premium customer experience above all else.

Our family-owned business started out in 2013 primarily working with strata management companies, and property managers. It was a small business that has grown from a guy in a truck running his business from home to the well-oiled professional plumbing and electrical business you see today.

We now focus on residential plumbing and electrical maintenance with a team of over 50 people. Craig likes our "prompt service" "Hi Jackson, Thanks for the great and prompt service that you provided on Friday 31st March. My last two experiences with plumbing companies were not that pleasant but I'll give you 10 out of 10 and will certainly use Reactive Plumbing in the future. Thanks and regards" Craig Watkins on Google

Stephen loves how we cleaned up afterwards "Tom & Nick came when they said on short notice and did a great job. Prompt service. Very personable fellas and explained everything to me. Cleaned up well after the job as well. Only good to say really. Well, done." Stephen Brique on Google Janette was impressed with our courtesy "Very courteous, listens to customer needs and does the job also did safety check. Very happy with the results." Janette Lloyd on Google

At Reactive Plumbing, we believe in transparency, fairness, and sustainability when it comes to pricing our services. Unlike traditional pricing models that often rely on hourly rates, we’ve adopted a margin pricing system that reflects the true costs of providing high-quality plumbing services to our valued clients. Reactive Plumbing will work directly with you from start to completion of your project to ensure complete satisfaction.

Email
Established
2013
ABN
91 166 743 540
ACN
166 743 540
Staff
21-50
Service Notes
Emergency 24/7
Categories
Licenses
Legal ID: QBBC License No: 15397403 and NSW Licence No: #269464C and QLD Electrical Contractors License 1505721
Keywords
Blocked Toilets, Drain Clearing, Hot Water, Leak Detection, Plumber Artarmon, Plumber Asquith, Plumber Baulkham Hills, Plumber Brisbane, Plumber Carlingford, Plumber Castle Hills, Plumber Chatswood, Plumber Cheltenham, Plumber Concord, Plumber Denistone, Plumber Eastwood, Plumber Epping, Plumber Gold Coast, Plumber Gordon, Plumber Greenwich, Plumber Hills Area, Plumber Hornsby, Plumber Hunters Hill, Plumber Inner West, Plumber Killara, Plumber Lane Cove, Plumber Lindfield, Plumber Newcastle, Plumber North Rocks, Plumber North Shore, Plumber Northern Beaches, Plumber Northmead, Plumber Pennant Hills, Plumber Pymble, Plumber Roseville, Plumber Ryde, Plumber St Ives, Plumber St Leonards, Plumber Sydney, Plumber Thornleigh, Plumber Turramurra, Plumber Wahroonga, Plumber Waverton, Plumber West Ryde, Plumber Western Suburbs, Plumber Wollstonecraft, Plumbing, Tap Replacements, Toilet Repairs
FAQschevron down

Do you provide a warranty for your work?

All jobs are covered by our workmanship warranty and any applicable manufacturer's warranty.


Do you use sub-contractors or your own plumbers & electricians?

All of our plumbers and electricians are full time employees personally selected by the business owner. When choosing new team members, they must meet very strict criteria before we employ them. They must be polite, friendly, tidy, clean, presentable, courteous and proud of the job they do. They are all focused on providing quality service. That's why we only rely on our own hand-picked team.


What is your "Royal Treatment Guarantee"?

Feeling respected, comfortable and in good hands is the key to peace of mind when you need a plumber or electrician — and only we offer our "Royal Treatment Guarantee". If we’re not polite, friendly and reliable, we’ll make it right with a “Limo and Bubbles Experience” (up to $200).


Do you charge extra for emergencies?

For emergency same-day service, we do have a $95 call-out, but we waive this when you proceed with any job during normal business hours - 7am-4pm, Monday through Friday. If your job is out of normal hours, it is a $95 call-out regardless of whether you proceed or not. This is to cover our technician's time away from family after hours.


What is your “We Clean or We Pay the Cleaner” Guarantee all about?

Hiring tradespeople who leave your home cleaner than they found it, is the key to stress-free repairs — and it’s only possible thanks to our “We Clean or We Pay the Cleaner” Guarantee (up to $200). So, if you feel our cleanup didn't meet with your expectations, we'll come back and clean up or we'll pay for your cleaner (up to $200).


How much will it cost?

If you are interested in hiring our team for a service, we will be glad to provide you with an upfront fair, accurate, and never-changing estimate for the works needed. We believe in true transparency of showing you the exact cost of each job before we start. That way, you will know the exact cost before we even start your job.


How long do I need to wait for a plumber or electrician?

That's up to you. If you have an emergency like burst sewer pipes, flooding, broken hot water system, we can be there 24/7. For less urgent jobs, we will do our best to fit in with your schedule.


Do you charge a callout?

The only time we charge a callout is when there's an after-hours emergency. For all other jobs, there is no callout cost. Which is great news for our clients new and old.


What is your “Clock’s Ticking, $10 Per Minute Late” Guarantee?

Tradies who value your time as much as you do are the key to hassle-free service — and only we back it with our “Clock’s Ticking, $10 Per Minute Late” Guarantee (up to $200). If we provide you with an arrival time, and we are late, we'll pay you $10 per minute for every minute we are running behind (up to $200).


Do you have a Seniors Discount?

Yes, it's 10%. So please remember to show your plumber or electrician your Seniors Card.


Reviews

Arturo

10/30/2025

Water heater tank and water pressure regulating valve installation and replacement

Johan De Bruyn/Reactive plumbing services

I would like to extend my sincere appreciation for the outstanding work you carried out on the installation of the hot water tank and regulating valve. Your expertise, attention to detail, and strong commitment to quality were evident throughout the entire process.



Your professionalism, clear communication, and efficiency ensured that the job was completed smoothly and to a very high standard. It is reassuring to know that we can rely on a skilled and dependable technician like you. The improved system is already making a noticeable difference, and we are extremely pleased with the results.



Thank you once again for your excellent service and dedication. Your hard work has not gone unnoticed, and we truly value the exceptional level of care you put into your work.

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Efficient plumber

10/30/2025

Good and efficient service

Joseph Koura job no 50908 is a very helpful, friendly and knowledgeable person. We wish him well in all his future endeavours. Regards, Ayesha and Hugh

Rob

10/30/2025

Good old fashioned service, Kieran and Orlando replaced, fixed, and relined the sewage pipes

If you want peace of mind with 100% guaranteed warranty of your repairs, just go for Reactive Plumbing, professional plumbing service as good as it gets, yes, expensive, but job done with total efficiency, and Orlando is probably one of the best reline pipe engineers in this business

Pete

10/29/2025

Excellent service by Angus

Gus offered solutions to my hot water heater blowing up, fixed it and tidied everything. Second time that Reactive has saved the day.

GG03

10/28/2025

Great Service by Kieran

Great job done by Kieran and the crew at Kings Langley job 50730. Very prompt, efficient service and left the place in a very clean condition

Philip

10/23/2025

Blocked drain by tree roots at sewer shaft Junction

(Job number 50738) Reactive repair team led by Mr. Kieran Holt arrived on time and completed the task in a professional way. With the assistance of advanced technical equipment, they located the defect area, removed the blockage materials and relined the broken sewer shaft Junction. They completed this complicated work in 3 hours. I give them a thumbs up to their courtesy, workmanship and efficiency.

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Tibs

10/22/2025

Excellent

Jackson went above and beyond installing our gas stove in Colyton. Checked our pipes and placed reinforcing plate which previous plumbers never bothered. Highly recommended this company

J

10/21/2025

Easy to deal with and great job

Max was very approachable and explained everything in detail, very happy with his service

Jason

10/17/2025

Job number 50565

Fixed the issue with toilet as requested. Quick turnaround of job and good cleaning up after work. Good explanation about after repair care. Very happy with the job.

Bill como

10/15/2025

Install of hot water system & bathroom mixer tap

Responded promptly to our call Johan provided a very professional service installing a water heater & mixer tap looks fantastic & cleaned up after no mess left

Would highly recommend this service & Johan service number for job was 50114