Couriers Please Pty Ltd

2 DAYS LATE. LEFT ON FRONT RAMP (ITEM WORTH $300 PLUS) AT FRONT OF COMMERCIAL BUILDING OPEN TO THE WEATHER AND INSECURE DUE TO BEING VISIBLE BY ALL PASSERSBY. COURIER STATED "LEFT IN A SAFE LOCATION". THIS WAS NOT TRUE! I ATTEMPTED TO MAKE A COMPLAINT I WAS NOT TAKEN SERIOUSLY. ALL CONTACTS ARE OVERSEAS AND TOTALLY INDIFFERENT TO ANY CONCERNS. RUN DON'T WALK AWAY FROM THIS COURIER SERVICE.

I never received the Wacom Intuos Bluetooth Tablet Small - Pistachio from Catch since it was never delivered because the driver from Couriers Please just left at the front door even though the building is under construction therefore, it is impossible for the courier to gain access to it.

Totally frustrating and unsatisfactory. After numerous unsuccessful attempts to get a redelivery of parcel went to phone to be given a "chat" link. Went there only to be further frustrated by my responses to there enquiries re parcel did not seem to get through to them and then they disconnected me. Still don't have my parcel and don't know what to do.

I do not understand why this company is still in business. Quite simply to the WORST courier service that exists out there! Customer service is a joke. You waste hours of your precious time and energy calling and emailing them, and they take you through the motions, but with no intention of actually helping you. In the end I told them that I was coming to their depot to collect my item, spent 1 hour 30 minutes getting there, only to be told that they had returned it to the sender, KNOWING that I was coming to collect it! Please avoid at all costs.

The most incompetent delivery service I've ever encountered. Couldn't change a small detail on original pick-up ticket, so had to cancel and rebook. After rebooking on the same day, they then failed to collect it. After 11 days I cancelled the order and made the delivery myself. What a waste of time and energy! Customer services is non existent, all lines of enquiry send you round in circles, simply the worst.

just put the note in the letterbox .

we were all inside waiting.

now we have to muck around and find it somewhere or go on websites and such.

I recently ordered 2 items online. Both, were shipped with couriers please against my will (I requested AusPost) but that doesnt matter. What does matter, is that couriers please claimed that they had 'attempted delivery' whilst i was home all day and no one even entered my driveway.

I reached out for support to find out that they dont have a number that you can talk to a real person, and instead have to use a chat room. And the people in said chat rooms, have no power, and no ability to do anything. anything at all.

I contacted them 3 times for the first parcel, before giving up (keep in mind this is an 800$ order) and on the second, they couldnt even be bothered coming onto my street. Its been 30 hours since then, and i havent even heard back from support about a rescheduled delivery, knowing full well, that no-one will be home tomorrow.

Overall, this is the most shocking service I've ever recieved from a courier, and I am never using them commercially to send, or to recieve again.

As someone that has consistently used them to send packages up to 30 times a month, I think this is a true showing of how abysmal the service is on a consumers end

On delivery there's No call, doesn't actually combine or associate with Australia post. It can't go to a post office or even be sent to a better option address unless you can relabell from your sender and if they don't understand it is read to be picked on truganino or gets sent back to sender but they don't tell you if im expecting a parcel I should be able to update it cos o bought it if its a gift it would not be sent with this conpany

Delivery drivers don't follow delivery instructions & take off quickly so you can't get to the door in time & didnt leave a card. Get a text message saying someone attempted delivery & a link to rebook so I booked in for delivery on the 8th & as of today the 10th it still hasn't been delivered. Tried calling them but it's only automated messages you can't get through to a person. I've sent multiple emails to which they don't reply for a week & when they do finally reply it's a do not reply email with copy paste messages that doesn't answer your enquiry & because you can't reply you can't resolve the enquiry. I just want my stuff but couriers please has absolutely NO customer service & delivery drivers don't do what's required to actually deliver the parcel. I would never use this company in a 1000 years only reason I did in the first place is Amazon sent the delivery through the company so now I have to liason with Amazon about it because you can't resolve any enquiry with couriers please because of lack of customer service

I am still waiting for a parcel that was undelivered because the address was incorrect, listing a neighboring suburb with the same postcode. The delivery man said he knew it was the next suburb but just needed me to ring the 1300 361 000 number to confirm it. I have done that many times and it is a fully automated service which doesn't get you the option to resolve this problem. A couple of times I picked different options and spoke to a call centre in the Philippines and they said they couldn't help. I am now contacting there website customer care staff through the website and you eventually get an email from someone telling you the parcel couldn't be delivered because it was incorrectly addressed. How do you ever get to speak to someone in Melbourne. Most horrendous system I have ever come across. I would have put zero stars if that was an option, not even one.