Couriers Please Pty Ltd

An aweful service they delivered 1/2 parcel second one they can't find it i have been trying to be very polite and patient but now its over.i could not sleep for last ten days,very upset depressed, today one of their representatives said that they cannot find it the parcel lost in transit what a irresponsible company i will not recommend them .

Delivered on an unexpected day. Attempting to organise a re-delivery, phoned 3 separate occasions wasting 90 minutes to be told it's been rescheduled. A week later, still waiting for it to turn up. Asked for the depot to contact me directly to let me know what is happening, of course, no call.

Beyond frustrating.

Passed back to sender to deal with, wasted so much time with this.

I have been waiting for a delivery that was picked up on Friday 5th March it is now thursday 11th march and I have not seen the things I am waiting for and I am told that they will not be delivered for another 4-5 days it had to com from Melbourne to Drysdale about an hour and a half away, it is sitting in the Geelong depot and that is about half an hour from me. so it is going to take 5 days in total to travel half an hour.... they are the worst couriers in Australia I will never use them again they are costing me time, money and customers.... I have asked if I can pick up the parcel but that due to their systems is very hard to organise.. DO NOT USE THEM

After waiting two weeks for a package from kmart lying about having tried to deliver it - I was obviously home the whole time, we were in the middle of covid lockdown and I could literally only leave the home to go shopping, but I couldn’t walk so I didn’t - they left it at a news agency 3km from my house. When I complained that I couldn’t go and pick it up because I had had an operation, I was told me in their exact words that they were “taking the very case seriously”.. but even dared to suggest that I still had to go and pick up the package that had not been delivered due to the fact that they had not attempted to contact me while supposedly delivering.



Today, after trusting their emails that they were taking the issue seriously, they sent me an email stating that the package had been returned to the sender. They dropped off the package further away from my house than the warehouse it was shipped from. And in the middle of covid to a customer who couldn’t leave their house, all they did was to repeatedly lie about the delivery attempts and their efforts to correct their error after the failed delivery attempt.



This company does not have the best interests of their customers in mind and they would rather lie than admit it.

I was sending 2 boxes approximately 10 kilos spending $180. It's now returned saying it had jewellery inside where as it was artificial earrings. The website doesn't mention any sorts of jewellery or artificial jewellery and now they are asking me to book for another delivery with the same amount n no refund for the previous one. I will never recommend courier please to anyone as they are really insensitive and careless. I am so upset right now.

Offshore resolutions team: no way to contact a supervisor or manager that can provide assistance. The Philippines team talk in rehearsed spin with no outcome. Noone ever calls back from the supervisor or managerial side. It's the worst freight company I've ever come across. As yet no delivery.

Absolutely atrocious. Driver didn't knock when I was home to receive parcel. Then he left a stupid card asking me to go to a local service station "popshop" to get it. Left NO name, date or instructions on the card as to how to find WHICH place to get it from. Then 4 days later it hasn't been delivered to the service station. I call the couriers please number SEVEN times and half the time they say my package is already delivered! I can't believe how utterly useless they are. I am FURIOUS.

terrible service. never arrange the delivery time with you. never call you when they deliver. i called them i will pick it up from their warehouse. but they just redeliver the item without organise a deliver time with me! deliver to my house at 1.30 pm when everyone is at work! then they called me and told me they send the item back to sender! never use this delivery company!

This is possibly the worst courier service I have ever has the displeasure of encountering. I even called to arrange a delivery and the customer service representative who tried to make me pay for delivery twice.... Clearly disorganised, and unhelpful. After arranging a specific delivery time, they never showed up!!! If I could give less than one star I would!!