Kmart Australia Ltd - Head Office

As Christmas gifts we received two anko air fryers. Today January 20th I returned one to Ararat Hub with proof of purchase at K mart Doncaster. I explained the situation to the staff member at the counter who responded “” what’s wrong with it ? When I replied Nothing, we haven’t opened it “, he then said “ No returns on change of mind only on faulty products”. I disputed his comment saying that we had no use for two air fryers. His manner and attitude was not at all professional. I returned home and checked kmarts return policy and found that I had every right to return it. I rang and spoke with the manager and it was agreed that I would return it and and have an exchange voucher. This meant two round trips of 53 kilometres and as I am 92 years old and the temperature was 35 degrees it was difficult. Unfortunately the same staff member at the checkout stated that they accepted the return only because the manager made a special allowance. What rot , it is store policy and the staff member not only needs to be better informed , but adopt a better manner.

I am writing to express my disappointment with the service I received at Kmart Logan Central in Queensland.



A few months ago, I purchased a diffuser for $25 from Kmart, which worked well initially but then suddenly stopped functioning. Despite attempting to fix it myself, I was unsuccessful, so I visited the Logan Central store to seek assistance. Unfortunately, I was informed that Kmart does not offer repair services for such products.



To my surprise, the staff member further stated that the diffuser was now priced at just $3 in their system, which is significantly lower than the amount I originally paid. What upset me most was the dismissive and rude manner in which the staff member handled the situation. She did not give me the opportunity to discuss the issue further or provide any alternative solutions, leaving me feeling ignored and disrespected.



I expected a more professional and considerate approach when addressing a customer’s concern, especially regarding a product malfunction. I kindly request that you review this matter and provide me with a resolution, as this experience has left me quite dissatisfied.

After 2 weeks and 6 phone calls to service. My order of a little bedside table lost. Although 50 in stock unable to supply.

Not a problem if I could go and get it but at 84 and disabled delivery for my many orders is a necessity.

Even face book set up a post to see how long they would take.

Of course a refund was issued but I wanted the product,

Dreadful treatment from this business

I am writing to bring to your attention a recent disappointing experience I had at your Kmart store located at the Churchill Shopping Center in SA. As a loyal customer who has been patronizing Kmart for the past four years, I have always appreciated the quality of your products and the level of service provided by your staff. However, my recent encounter has left me deeply unsatisfied and compelled me to reach out to you regarding a significant issue.



On the 2nd of April 2024, I made a purchase at your store, including a high loft mattress topper. At the time of purchase, there was no information displayed in the section nor the nearby sections indicating that "Change of mind" returns were not available for these items. Consequently, I proceeded with the purchase, only to find upon attempting to use the mattress topper that it did not fit my mattress. Consequently, on the same day of purchase, I repackaged the item and returned to the store around 12:00 pm on 05/04/2024 to seek a refund.



Upon reaching the support desk, my partner and I were informed by your staff that due to the seal being broken, the product could not be returned or refunded. Additionally, we were told about the presence of disclaimers and signs warning against "Change of mind" returns in the section where we had initially picked up the product. Disconcerted by this information, we immediately returned to the section in question and found no such disclaimers or signs present, neither in the section where we picked up the product nor in adjacent sections pertaining to quilts. Also, there are no seals on the product packaging.



In an effort to address this discrepancy, we requested assistance from one of your staff members who then called a manager named Ellie. Despite explaining the situation to Ellie and presenting evidence of the absence of disclaimers, we were met with resistance and were repeatedly told that the product could not be refunded due to store policy. While Ellie acknowledged the oversight regarding the absence of disclaimers, she refused to issue a refund. She agreed that "I managed this section myself and she will fix it soon". I told her that we were not aware about the return policy for this product due to not proper information in the place on the section. She agreed that it was a mistake and that need to be fixed.



Subsequently, we were directed to speak with another manager, Louise, who also declined to provide a refund despite acknowledging the store's error in failing to provide adequate information. Despite our insistence on our rights as consumers, Louise remained firm in her decision.



Feeling frustrated and misled, my partner and I left the store and proceeded to review information on ACCC(Australian competition and consumer competition) website regarding consumer rights. It has become clear to us that we are entitled to a full refund given the circumstances of this situation.



Therefore, I am formally requesting that you review this matter and issue a full refund for the purchased item. Furthermore, I intend to share my experience on both the Kmart website, twitter, Facebook, Tiktok, Instagram, and Google platform to ensure that other consumers are made aware of the misleading practices observed at your store. If needed, I will also write a letter to Local MP with the proof taken in the store today.

I purchased a plunge bra at capalaba kmart 14th feb 2024,tried it on and it was too big

I returned to kmart today15/2/24 to get a freund or exchange and Roy at capalaba store refused to give me a refund or exchange it because the hard plastic in which the bra was in had been open, i cant see how i could try it on without opening the package.

Unfortunately i did dispose of the paper instructions, and i cant find them in the bin. Roy was very rude and said No without the original paper and packaging even though the item was sealed back into the original pack.i had my receipt and was denied a refund.

Roy then flashed the stores policy and continued to deny me a refund.

I went in again same day and stated that i think kmart should be able to refund or exchange the item,but he insisted he wasn't going to refund me or exhange the item and as i was leaving called out sarcastically (Have a nice day )

I was very embarassed.

I emailed kmart and they responded woth ,go instore to get a refund or exchange.

I am now too embarrassed to go back in to that store only to be humiliated once again

Yea nah yea. A bit tooo colourful for my liking. Preferably the traditional ways for me.

I ordered a mattress and told 3 to 5 business days. After MANY phone calls and emails, it didn't arrive. Finally it gets ordered again, only to find out the courier can't find it again. I now want a refund and have to wait til next week. They want your money but can't supply the goods. I just hope I get my refund. NEVER AGAIN.

The Campbellfield K mart in Melbourne has amazing staff in Maria (electrical) and Evangelina (service desk).They answer the phone and are extremely helpful.

Thank you so much. I am very appreciative.No praise is enough!

Order from store 10 kms from me, order sent with courier to Perth 80km away still not received over 2 weeks later. Contacted couriers please - tes it’s coming tomorrow now they think it’s lost - have emailed twic3 to Kmart no response and of course no one answers the phone with local Mandurah store saying can’t help contact head office, all I want now is a refund while they hunt up insurance from courier company will be shopping else where in future - very disappointed

As always Kmart has advertised a product which they don't have in stock. Been told my tge service department Mary that stock will not hit the stores until the 30th of November. Mind you the special only goes to the 15th of November. So if you are after a trampoline you will have to order online and pay the extra $110 dollars for delivery. I was told this from there customer service department. I purchased a trampoline online as click and collect.

Paid for it and only to receive an email the next day telling me they cancelled my order and refunded me the money. I contacted them only to be advised by there customer service department that they can't do anything about it. And that i would have to go online and order another one for delivery how convenience is that. I will be taking this further to the media. Don't advertise products your can't deliver.