Riverbank Removals

bsolutely disgusting. NEVER EVER USE THESE REMOVALISTS. I organised to have one item - a display case (large, and even after giving them the dimensions, they said no problem). It was to be picked up from one address and delivered to my home. Not only did they mix up the delivery and pick up addresses (luckily that was caught prior to them showing up tho), but they delayed the pick up time several times, then when they finally got there to pick up the item (late in the day), they REFUSED to remove it because it had to go down 3 steps!!! They call themselves professionals? 3 steps wouldn't be a problem for real professionals. Not only that, but the contact at the pickup, said they arrived in RENTED trucks, but also said that he believed them to be hired backpackers. These are NOT professional movers/removalists. I strongly believe they refused because they just wanted to go home and used the 3 stairs as an excuse. They left me high and dry and now I have to organise more removalists and I'll make sure they're professional ones this time and ones who I'm sure won't have an issue with moving one display cabinet down 3 stairs. Not flightS of stairs, 3 stairs - TOTAL!! DISGUSTED and APPALLED!!! They don't even deserve the one star I had to give them in the rating, just to post my experience with this unprofessional company.